Shane Bell

• Evaluated facility operations and personnel for safety and health regulations compliance.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Accounted for building usage and organizational needs when planning maintenance activities.
• Performed start-up functions on systems based on project plans, specifications and contract documents.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Controlled expenses to meet budget requirements.
• Supervised four managers with over fifty frontline staff in overall day to day activities
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.

• Led a team of AV/Facility technicians providing audio visual support, furniture installation aand repair, moving tenants nationally and internationally and space management.
• Managed 3rd party contractors at multiple sites providing various lines of service
• Managed Janatorial and Mail Services at additional sites
• Managed payroll, invoicing and material ordering at multiple sites
• Managed the expansion of self performance of audio visual support at multiple sites
• Worked with another segment to develop an audio visual design and support program for conference centers and exhibit halls
• Designed and implemented a $2m conference center solution while creating $950k+ in cost savings in the design

· Perform tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices

· Adhere to safety protocols while installing projectors, displays and speakers

· Interpret technical data from drawings, blueprints, schematics and service manuals for diagnosing and troubleshooting AMX, Biamp, CyViz, Planar and Samsung systems

· Read and evaluate diagrams to determine recommendations for system design and upgrades

· Interface with our customers to ensure confidence in installed systems

· Build and maintain positive business relationships with clients while advocating for Sodexo in audio visual system design and support

· Foster workplace safety and efficiency by identifying potential hazards and promoting workplace safety to our team members

Provide Standard Operating Procedures, troubleshooting techniques and design recommendations for integrating new or updating audio/video systems

· Interfaced with customers to ensure confidence in installed systems

· Read and evaluated diagrams to determine specifications were met according to installation requirements

· Logged device failures caused by unexpected reactions during testing

· Analyzed and troubleshot software problems and communicated possible solutions with development team

Tested newly installed systems using Netlinx and Biamp Software, closely monitoring functionality and adherence to operating specifications

· Operated with high integrity, rebuilding trust, and earned sustained credibility with internal and external clientele

· Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

· Managed quality assurance program including on site evaluations, internal audits and customer surveys

· Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives

Led Survey and Support teams in delivery of the client’s system refresh project requiring close cooperation among stakeholders to share information and develop solutions to meet the broad array of deliverablesrequested