Sha’Neda Jeni Bryant
La Marque,Tx
Summary
Customer Service Representative with extensive experience in retail and optical sectors. Demonstrates strong problem-solving skills and effective use of online resources to enhance customer satisfaction. Proven ability to collaborate with teams and prioritize tasks to meet deadlines. Committed to delivering exceptional service and support to address diverse customer needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Gardaworld
07.2015 - Current
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter.
Optician
US Vision
06.2013 - 07.2015
- Customer Service, helping customers make an informed decision about their purchase.
- Store Presentation.
- Customer conflict resolution in a calm professional manner.
- Verified insurance benefits and provide explanation of benefits to customers.
- Maintained confidentiality of customer information.
- Cash drawer and clerical duties.
Assistant Manager
Housing Authority of Galveston
01.2009 - 01.2012
- Respond to inquiries from owners, clients, GHA personnel and the general public in order to answer general and/or specific questions regarding housing, or refer inquiries to an appropriate source for answers.
- Perform clerical and technical work of routine difficulty involved in processing the required forms and documentation necessary to effectuate a Housing Assistance Program Contract between clients, owners, and GHA.
- Routinely interacted and worked with clients and owners of diverse backgrounds.
- Managed client’s file integrity in accordance with privacy and confidentiality laws and regulations.
- Clerical duties including typing correspondent letters, answering phones, and Data Entry.
Disaster Assistance Specialist
Texas Health and Human Services
01.2008 - 01.2009
- Respond to inquiries from owners, clients, personnel and the general public in order to answer general and/or specific questions regarding disaster assistance, or refer inquiries to an appropriate source for answers.
- Utilized an automated call distribution (ACD) system, toll free State Disaster Assistance Help line, and Federal Emergency Management Information System (Nemis) to inquire, document and case records.
- Managed client file integrity in accordance with privacy and confidentiality laws and regulations.
- Conducted reviews to determine eligibility and benefit levels.
Education
High School Diploma -
La Marque High School
La Marque, TxSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Timeline
Customer Service Representative
Gardaworld
07.2015 - Current
Optician
US Vision
06.2013 - 07.2015
Assistant Manager
Housing Authority of Galveston
01.2009 - 01.2012
Disaster Assistance Specialist
Texas Health and Human Services
01.2008 - 01.2009
High School Diploma -
La Marque High School
Similar Profiles
Ja’Niiyah MukesJa’Niiyah Mukes
Shift lead at GardaWorldShift lead at GardaWorld
AJAY BHATIAAJAY BHATIA
Security Guard at GardaWorldSecurity Guard at GardaWorld
Barbara EllenbergerBarbara Ellenberger
Site Supervisor - Day Shift - 305 Milner Ave at GardaWorldSite Supervisor - Day Shift - 305 Milner Ave at GardaWorld
Daniela Del CidDaniela Del Cid
Cook,service Bar,Host at Daniela Del CidCook,service Bar,Host at Daniela Del Cid
Darlyn Del Cid GuevaraDarlyn Del Cid Guevara
Cashier at CiCis PizzaCashier at CiCis Pizza