Shanedra Hayes
Wharton,TX
Summary
Experienced Customer Service Representative with over 10 years of expertise in addressing complex customer issues. Skilled in building lasting customer relationships, increasing brand loyalty, and improving customer engagement. Authorized to work in the US for any employer.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Frontline Call Center
Bellingham, WA-Remote
10.2024 - 03.2025
- Processed applications efficiently while maintaining high customer satisfaction.
Customer Care Representative
Alorica
Humble, TX-Remote
08.2024 - 10.2024
- Ensured timely delivery of medications and assisted with prior authorizations.
Customer Service Representative
Navient BPO
Remote
01.2023 - 07.2024
- Customer Service Agent remotely handling call center operations.
Toy Department Manager
Walmart
Wharton, TX
07.2018 - 12.2022
- Train employees, Ability to work with a variety of people, recognize and respond to unexpected situations and tight deadlines. I have project management skills. Self motivated and can work in team environment as well. Other duties are ordering, customer service, product displays, planograms and price changes. Review a variety of reports for inventory and sales.
Cap Team 1 Associate
Walmart
Wharton, TX
07.2016 - 07.2018
- Detail-oriented with clerical knowledge and process packing goods. Answered customer questions regarding store merchandise, department information and pricing. Managed counts on merchandise in backroom and sales floor. Capped all items and put on the sales floor on the shelves.
Modular Team Associate
Walmart
Wharton, TX
02.2010 - 07.2016
- Plan displays, coordinate the arrangement of merchandise and set up in-store models of furniture and clothing. Was responsible for the set-up of racks and units used for merchandising equipment, and work in conjunction with sales associates, merchandising staff, managers and area directors.
Deli Associate
Walmart
Wharton, TX
03.2009 - 02.2010
- Include providing excellent customer service, stocking and receiving deli items, such as meats and cheeses, maintaining the department's appearance and cleanliness, and following company policies and procedures as well as local and federal laws regarding food safety.
Door Greeter
Walmart
Wharton, TX
03.2008 - 02.2009
- Meet customers at store entrances. May assist customers with cart selection, offer coupons, or simply welcome people to the store. Would direct customers to specific areas of the store or note a return a customer brings back. Would perform other assigned duties, such as clean store entryways, departments, or even restrooms.
Education
undergraduate - Healthcare Management
Bellevue University
Bellevue, NE07.2029
High school or equivalent - undefined
Wharton High School
Wharton, TX05.2007
Skills
- Customer Service
- Pricing
- Communication skills
- Search engines
- Experience working with students
- Merchandising
- Microsoft Word
- Cash Handling
- Inventory
- Retail Sales
- Retail sales
- Time Management
- Training
- Phone etiquette
- Experience Working With Students
- Inventory Control
- Management
- Microsoft Office
- Commercial Cleaning
- Food Safety
- Planograms
- Retail Management
- English
- Customer service
Timeline
Customer Service Representative
Frontline Call Center
10.2024 - 03.2025
Customer Care Representative
Alorica
08.2024 - 10.2024
Customer Service Representative
Navient BPO
01.2023 - 07.2024
Toy Department Manager
Walmart
07.2018 - 12.2022
Cap Team 1 Associate
Walmart
07.2016 - 07.2018
Modular Team Associate
Walmart
02.2010 - 07.2016
Deli Associate
Walmart
03.2009 - 02.2010
Door Greeter
Walmart
03.2008 - 02.2009
High school or equivalent - undefined
Wharton High School
undergraduate - Healthcare Management
Bellevue University