SHANEEK IGUN
UNITED STATES POSTAL SERVICE (USPS)
NEWARK,New Jersey
1
Certification
9
years of professional experience
Safety-focused and dependable professional with 13 years of empathetic customer service experience and 4 years of federal government experience. Diligent Customer Service Team Lead with extensive experience leading customer service teams. Proven track record in optimizing customer satisfaction and resolving complex issues efficiently. Demonstrated ability in coaching team members and implementing effective service strategies to achieve high standards. Utilizes expertise in problem-solving and team development to enhance service quality. Track record of implementing process improvements and fostering collaborative environments.
Work History
MAIL CARRIER
4 Years 9 Months- FEDERAL GOVERNMENT
- Safely operate a government vehicle along assigned routes while maintaining awareness of pedestrians, traffic, road conditions, and surrounding hazards.
- Follow federal safety procedures, operational policies, and applicable traffic laws while completing daily route responsibilities.
- Maintain route schedules and complete time-sensitive deliveries accurately and efficiently.
- Delivered professional and courteous customer service to public, enhancing community relations.
- Resolved customer concerns calmly and professionally, ensuring clear communication in challenging situations.
- Maintained accurate records and documentation for daily operations and delivery activities, supporting operational efficiency.
- Demonstrate dependable attendance, punctuality, sound judgment, and the ability to work independently in varying weather and traffic conditions.
DRIVER
2 Years 2 Months- Delivered shipments safely across assigned routes, maintaining punctual pickups and drop-offs.
- Secured freight properly to protect goods during transport and handling.
- Inspected vehicle condition before trips to support safe and reliable operations.
- Verified cargo details against manifests to prevent loading and delivery discrepancies.
RESTAURANT MANAGER
1 Year- Managed daily operations in high-volume customer-service environment, ensuring safety, service, and company standards were consistently met.
- Supervised and trained staff while coordinating schedules to enhance efficiency of daily operations.
- Addressed customer concerns and de-escalated difficult situations with professionalism and sound judgment.
- Maintained operational records and inventory accountability, ensuring compliance with workplace procedures.
SERVER / BARTENDER
1 Year- Delivered exceptional customer service in fast-paced, high-volume environment, enhancing customer satisfaction.
- Processed payments accurately and maintained transaction records while effectively communicating with diverse customers to ensure smooth operations.
- Worked efficiently under pressure, maintaining professionalism and attention to detail to uphold safety standards.
Education
High School Diploma
Skills
Safe Vehicle Operation
Traffic Laws and Safety Procedures
Defensive Driving Awareness
Passenger and Public Safety
Route Navigation
Traffic safety
Professional Driving Experience
Hazard Awareness
Recordkeeping
Customer Service
Conflict resolution
Time management
Working Under Pressure
Reliability
Teamwork
Communication
Certification
Valid New Jersey Driver's License, Willing and able to obtain required Commercial Driver License (CDL) and passenger/air-brake qualifications and successfully complete NJ TRANSIT Bus Operator training.
Personal Information
- Title: BUS DRIVER / BUS OPERATOR CANDIDATE
- Driving License: Valid New Jersey Driver's License
Timeline
MAIL CARRIER
UNITED STATES POSTAL SERVICE (USPS)
01.2022 - CurrentRead More
RESTAURANT MANAGER
APPLEBEE'S
01.2021 - 01.2022Read More
DRIVER
DILARAH SHIPPING
09.2020 - 11.2022Read More
SERVER / BARTENDER
OTG MANAGEMENT
01.2018 - 01.2019Read More
Linden High School
High School Diploma
Read More