Results-driven Customer Service Team Lead with proven expertise in complaint resolution, team leadership, and quality assurance. Committed to elevating customer satisfaction and training staff to deliver exceptional service.
Overview
5
5
years of professional experience
Work History
Customer Service Team Lead
Home Depot
Fort Lauderdale, Florida
06.2021 - 04.2026
Directed team to deliver exceptional customer service experiences consistently.
Resolved customer complaints efficiently to elevate satisfaction levels.
Collaborated with management to develop and implement customer service strategies, improving team alignment and service standards.
Coordinated daily operations to maintain efficient workflow and enhance customer experience.
Trained staff on product knowledge and communication techniques for improved interactions.
Trained new team members on service methods and assessed delivery through quality evaluations.
Reported unresolved issues to management for further action. to correct individuals when typical procedures did not achieve resolution.
Education
Cosmetology License - Cosmetology, Skin Care, Nails And More
Hollywood Institute
Margate, FL
06-2019
Other
Pompano Beach High
Pompano Beach, FL
05-2000
Skills
Customer service
Quality assurance
Issue resolution
Team leadership
Staff training
Performance management
Timeline
Customer Service Team Lead
Home Depot
06.2021 - 04.2026
Cosmetology License - Cosmetology, Skin Care, Nails And More