Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaneil Powell

Albany,GA

Summary

Results-driven Customer Service Team Lead with proven expertise in complaint resolution, team leadership, and quality assurance. Committed to elevating customer satisfaction and training staff to deliver exceptional service.

Overview

5
5
years of professional experience

Work History

Customer Service Team Lead

Home Depot
Fort Lauderdale, Florida
06.2021 - 04.2026
  • Directed team to deliver exceptional customer service experiences consistently.
  • Resolved customer complaints efficiently to elevate satisfaction levels.
  • Collaborated with management to develop and implement customer service strategies, improving team alignment and service standards.
  • Coordinated daily operations to maintain efficient workflow and enhance customer experience.
  • Trained staff on product knowledge and communication techniques for improved interactions.
  • Trained new team members on service methods and assessed delivery through quality evaluations.
  • Reported unresolved issues to management for further action. to correct individuals when typical procedures did not achieve resolution.

Education

Cosmetology License - Cosmetology, Skin Care, Nails And More

Hollywood Institute
Margate, FL
06-2019

Other

Pompano Beach High
Pompano Beach, FL
05-2000

Skills

  • Customer service
  • Quality assurance
  • Issue resolution
  • Team leadership
  • Staff training
  • Performance management

Timeline

Customer Service Team Lead

Home Depot
06.2021 - 04.2026

Cosmetology License - Cosmetology, Skin Care, Nails And More

Hollywood Institute

Other

Pompano Beach High
Shaneil Powell