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Customer Service Team Lead with over 20 years of extensive call center expertise in the pharmacy benefit management, financial services, telecommunications, claims sectors. Demonstrates exceptional leadership and problem-solving abilities, adept at managing remote teams and driving operational efficiency. Goal-oriented professional with a background in leading customer service teams. Strengths include strong communication skills, conflict resolution expertise, client relationship building, and adaptability to fast-paced environments. In previous roles, have consistently improved team performance through innovative strategies and motivational leadership.

Dedicated healthcare professional with extensive experience as a Pharmacy Technician and Medical Assistant, excelling in fast-paced clinical and pharmacy settings. A quick learner with strong patient care, medication management, and administrative skills, I ensure seamless operations and optimal patient satisfaction. Skilled in multitasking and thriving under pressure, I am committed to supporting healthcare teams and improving patient outcomes. Ready to bring efficiency, versatility, and a passion for excellence to your clinic.

Bilingual Lead Certified Pharmacy Technician with over 2 years of experience in high-volume retail pharmacy and clinical settings. Proven track record of improving medication adherence and managing complex insurance adjudication while serving as a Subject Matter Expert for pharmacy teams. Expert in maintaining strict HIPAA/CMS compliance and navigating multi-line telephonic systems for patient outreach. Committed to enhancing patient outcomes through precise documentation, empathetic counseling, and efficient clinical operations.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Shaneka Allum

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Lead Narcotic Tech

Pharmacy Technician

Pharmacy Technician

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Associate of Science - General Studies

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Lead Narcotic Tech

Pharmacy Technician

Pharmacy Technician

Associate of Science - General Studies

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