
Bilingual Lead Certified Pharmacy Technician with over 2 years of experience in high-volume retail pharmacy and clinical settings. Proven track record of improving medication adherence and managing complex insurance adjudication while serving as a Subject Matter Expert for pharmacy teams. Expert in maintaining strict HIPAA/CMS compliance and navigating multi-line telephonic systems for patient outreach. Committed to enhancing patient outcomes through precise documentation, empathetic counseling, and efficient clinical operations.