Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Calzada Evelyn

San Antonio,TX

Summary

Bilingual Lead Certified Pharmacy Technician with over 2 years of experience in high-volume retail pharmacy and clinical settings. Proven track record of improving medication adherence and managing complex insurance adjudication while serving as a Subject Matter Expert for pharmacy teams. Expert in maintaining strict HIPAA/CMS compliance and navigating multi-line telephonic systems for patient outreach. Committed to enhancing patient outcomes through precise documentation, empathetic counseling, and efficient clinical operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Certified Pharmacy Technician

CVS Pharmacy
San Antonio, Texas
12.2022 - Current
  • Provided exceptional customer service to patients and healthcare professionals.
  • Handled insurance claims and processed payments effectively for customers.
  • Trained new staff on pharmacy procedures and safety protocols.
  • Maintained accurate records of prescriptions filled and medications dispensed.
  • Dispensed prescription drugs per physician's instructions in accordance with state laws.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Restaurant Manager

Pancho's Mexican Restaurant
San Antonio, Texas
11.2021 - 10.2023
  • Resolved customer complaints promptly to maintain a positive dining atmosphere.
  • Maintained the cleanliness and organization of dining and kitchen areas consistently.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Associate of Science - Neurobiology Pre-Pharmacy

Northwest Vista College
San Antonio, TX
03-2026

Associate of Arts -

Northwest Vista College
San Antonio, TX
03-2026

Skills

  • Customer service
  • Insurance processing of all kinds
  • Problem-solving skills
  • Staff training
  • Clinical Pharmacy Experience
  • Medication Knowledge
  • Knowledge of NCPDP
  • Confidentiality and HIPAA

Languages

Spanish
Full Professional

Certification

  • Pharmacy Technician License
  • Certified Medical Assistant
  • Basic Life Support (BLS)
  • Immunizer Lead at CVS

Timeline

Lead Certified Pharmacy Technician

CVS Pharmacy
12.2022 - Current

Restaurant Manager

Pancho's Mexican Restaurant
11.2021 - 10.2023

Associate of Science - Neurobiology Pre-Pharmacy

Northwest Vista College

Associate of Arts -

Northwest Vista College
Calzada Evelyn