Lenielle Djoumessi
Lake In The Hills,IL
Summary
Dedicated and detail-oriented Certified Pharmacy Technician with strong background in pharmacy operations and team leadership. Proven expertise in prescription processing, inventory management, immunization services, and patient support. good collaboration with pharmacists and healthcare teams to ensure safe, efficient, and accurate medication dispensing. Reliable, adaptable, and skilled in maintaining accurate records, managing pharmacy workflows, and providing exceptional customer service. Known for problem-solving abilities and maintaining high standards in fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
CVS
06.2024 - Current
- Collaborated with pharmacists to ensure proper medication storage, handling, and labeling practices were maintained.
- Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
- Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
- Maintained a clean, orderly work area in accordance with safety standards to promote a healthy work environment for employees and customers alike.
- Trained and mentored new pharmacy technicians, fostering a supportive learning environment.
Inventory Specialist
CVS Pharmacy
09.2022 - Current
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
Pharmacy Technician
CVS Pharmacy
10.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed cycle count and prescriptions filling on a daily basis.
Customer Service Associate
Walgreens Pharmacy
07.2020 - 11.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Customer Service Cashier
Lesly Beauty Supply
06.2019 - 06.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Education
Bachelor of Arts -
University of Dschang
06.2016
Pharmacy Technician Program -
College of DuPage
Glen Ellyn, IL08.2021
Associate of Science - Biological Sciences
College of DuPage
Glen Ellyn, IL05-2026
Skills
- HIPAA compliance
- Medication dispensing
- Pharmaceutical calculations
- Compounding techniques
- Medication preparation & dispensing
- Insurance claim processing
- Vaccine handling and administration
- Inventory management & audit
- Patient education and customer service
- Proficient in RxConnect pharmacy system
- Customer service
- Attention to detail
Certification
pharmacy technician license
CERTIFICATIONS
1- PTCB Certificate
2- CPR
3- APHA Immunization
Languages
English
French
Timeline
Lead Certified Pharmacy Technician
CVS
06.2024 - Current
Inventory Specialist
CVS Pharmacy
09.2022 - Current
Pharmacy Technician
CVS Pharmacy
10.2021 - Current
Customer Service Associate
Walgreens Pharmacy
07.2020 - 11.2020
Customer Service Cashier
Lesly Beauty Supply
06.2019 - 06.2020
Pharmacy Technician Program -
College of DuPage
Bachelor of Arts -
University of Dschang
Associate of Science - Biological Sciences
College of DuPage
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