Shaneka Frazier
Columbus
Summary
Dedicated team player with Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Home Health Aide
CERTIFY AGENCY RESOURCES ENFORCEMENT LLC
Columbus, OH
04.2025 - Current
- Provided compassionate personal care, assisting clients with daily living activities and mobility support.
- Administered prescribed medications, ensuring compliance with healthcare protocols and client safety standards.
- Monitored client health status, documenting changes and communicating effectively with healthcare professionals.
- Supported clients in maintaining hygiene and nutrition, promoting overall wellbeing and independence.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
Housekeeping Room Attendant
Doubletree By Hilton
Columbus, OH
01.2018 - 02.2025
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Assisted in training new staff on cleaning techniques and hotel policies.
- Implemented efficient cleaning processes, improving room turnaround times by streamlining tasks.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Order Picker
Limited Brands Inc.
Columbus, OH
10.2015 - 12.2016
- Operated warehouse equipment to efficiently pick and prepare orders for shipping.
- Ensured accuracy by verifying order details before packing and dispatching items.
- Optimized workflow processes, resulting in improved productivity within the picking team.
- Trained new staff on safety protocols and efficient order-picking techniques.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
PCA
Columbus Healthcare Center
Columbus, OH
08.2011 - 09.2014
- Provided compassionate care to residents, ensuring comfort and emotional support.
- Assisted nursing staff with daily activities, fostering a collaborative environment.
- Monitored patient vital signs and reported changes to healthcare professionals promptly.
- Implemented individualized care plans, enhancing resident satisfaction and well-being.
- Assisted patients with daily living activities, promoting independence and wellbeing.
Customer Service Representative
Iqor
Columbus, OH
02.2009 - 07.2011
- Resolved customer inquiries efficiently, ensuring high satisfaction rates through effective communication and problem-solving techniques.
- Managed escalated complaints, employing conflict resolution skills to maintain positive customer relationships and service quality.
- Trained new team members on company policies, enhancing onboarding processes and knowledge retention within the department.
- Analyzed customer feedback data to identify trends, recommending process improvements for increased operational efficiency.
Education
High School Diploma -
MARION FRANKLIN
Columbus, OHTimeline
Home Health Aide
CERTIFY AGENCY RESOURCES ENFORCEMENT LLC
04.2025 - Current
Housekeeping Room Attendant
Doubletree By Hilton
01.2018 - 02.2025
Order Picker
Limited Brands Inc.
10.2015 - 12.2016
PCA
Columbus Healthcare Center
08.2011 - 09.2014
Customer Service Representative
Iqor
02.2009 - 07.2011
High School Diploma -
MARION FRANKLIN