Shaneka Griffin
Wichita Falls
Summary
Dynamic professional with a strong background in customer service at Sagility Health, excelling in relationship building and problem-solving. Proven ability to enhance student engagement as a Paraprofessional at City View ISD, utilizing effective communication and classroom management skills to foster a positive learning environment. Committed to community service and animal care.
Overview
6
6
years of professional experience
Work History
Paraprofessional
City View Isd
Wichita Falls
09.2025 - Current
- Assisted teachers in delivering instructional support to diverse student populations.
- Implemented classroom management strategies to promote a positive learning environment.
- Facilitated small group activities to enhance student engagement and participation.
- Created and maintained positive relationships with students, parents, and colleagues.
Volunteer
Texas Pit Crew
01.2020 - Current
- Coordinated efforts with animal rescue organizations to facilitate successful placement of homeless pets into loving homes.
- Developed strong relationships with local animal rescue organizations, increasing partnership opportunities and community involvement.
- Assisted in the administration of medications, vaccinations, and treatments.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Provided customer support to clients, answering questions and addressing concerns.
Customer Service
Sagility Health
05.2023 - 06.2024
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with clients through exceptional customer service skills.
- Provided excellent customer service, addressing concerns promptly and professionally.
- Consistently achieved high passenger satisfaction scores by delivering exceptional customer service.
Customer Service
Sutherland Global
09.2021 - 05.2023
- Analyzed credit reports to assess lending risks and determine appropriate loan terms.
- Collaborated with underwriters to resolve loan issues and expedite the approval process.
- Achieved sales targets by cross-selling loan products to existing clients and developing new business.
Education
Associate of Applied Science - Medical Billing and Coding
Huntington Junior College
Huntington, WV06.2011
High School Diploma -
Valley High School
Smithers, WV05-2005
Skills
- Customer Service
- Direct Support
- Effective communication
- Patience
- Teamwork and collaboration
- Positive attitude
- Community service
- Pet handling
- Patience and tolerance
- Animal care
- Classroom management
- Instructional support
- Child development
- Problem solving
- Time management
- Relationship building
- Adaptability
Community Service & Volunteer Work
Texas Pit Crew, Animal Advocate, Wichita Falls, 2019-01, Present, Volunteer at local animal shelter, providing care and socialization for homeless animals., Organized and led fundraising events to support animal welfare organizations.
Timeline
Paraprofessional
City View Isd
09.2025 - Current
Customer Service
Sagility Health
05.2023 - 06.2024
Customer Service
Sutherland Global
09.2021 - 05.2023
Volunteer
Texas Pit Crew
01.2020 - Current
Associate of Applied Science - Medical Billing and Coding
Huntington Junior College
High School Diploma -
Valley High School