Shaneka Stone
Dallas,NC
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Claims Coordinator
Alpine Intel
04.2024 - Current
- Provide exceptional customer service by addressing client inquiries promptly and effectively, demonstrating empathy and understanding while working towards swift resolutions.
- Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.
- Coordinate assessments daily with technicians.
- Interface with insurance adjusters to provide regular updates on assessment progress.
- Produce a timely turn around time per claim to ensure absolute client/customer satisfaction
Customer Service Supervisor
American Airlines
12.2011 - 08.2023
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provide quality customer service in a professional manner
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Store Manager/Multi-Unit Manager
SUBWAY®Restaurants
03.2008 - 02.2012
- Assisted in recruiting, hiring and training of team members.
- Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.
- Responsible for inventory and money control systems.
- Supports local and national marketing initiatives.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Bachelor Of Science - Electronics Technology, Information Technology
North Carolina A & T State University
Greensboro, NCSkills
- Research and Analysis
- Special Assignments
- Call Center Software
- Supervising Employees
- MS Office
- Analytical and Critical Thinking
- Excellent Interpersonal Skills
- Install Hardware
Timeline
Claims Coordinator
Alpine Intel
04.2024 - Current
Customer Service Supervisor
American Airlines
12.2011 - 08.2023
Store Manager/Multi-Unit Manager
SUBWAY®Restaurants
03.2008 - 02.2012
Bachelor Of Science - Electronics Technology, Information Technology
North Carolina A & T State University
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