Shane Kelly Cinco
Cypress,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Server
Quiznos Subs
The Woodlands, TX
10.2021 - Current
- Ensured that all restaurant safety guidelines were followed at all times.
- Assisted other team members with side work tasks such as restocking condiments.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Informed customers of daily specials and menu changes.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies..
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Greeted guests in a friendly and welcoming manner.
- Provided exceptional service to high volume of daily customers.
Housekeeper
Hyatt Hotels Corp
Tomball, TX
01.2020 - 03.2020
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
- Followed safety procedures when handling hazardous materials.
- Organized closets with hangers for guests' clothing items.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Provided information about hotel services upon request from guests.
- Responded to requests from guests regarding housekeeping needs.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Bachelor of Science - Nursing
Texas A&M University - Corpus Christi
Corpus Christi, TX05-2026
Some College (No Degree) - Certified Nurse Aide
Lone Star College System
Spring, TXSkills
- Food handling
- Quality Control
- Supply Restocking
- Order Verification
- Safe Food Handling
- Guest Relations
- High-volume dining
- Order Taking
- Food Preparation
- Menu Memorization
- Effective customer upselling
Certification
- Certified Nurse Aide
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
Timeline
Food Server
Quiznos Subs
10.2021 - Current
Housekeeper
Hyatt Hotels Corp
01.2020 - 03.2020
Bachelor of Science - Nursing
Texas A&M University - Corpus Christi
Some College (No Degree) - Certified Nurse Aide
Lone Star College System
- Certified Nurse Aide
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