Shaneker Polk
Royse City,TX
Summary
Dedicated Customer Service Representative with 8 years experience in a high-volume call center handling issues and transaction processing. Proficient in responding to telephone inquiries and providing policy assistance ar Kemper Insurance. Skilled in negotiation and and account updates from my tenure at RGS Financial. Committed to delivering exceptional service, as evidenced by my front-line roles at Conn's.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Kemper Insurance Companies
07.2019 - 11.2024
- Deliver comprehensive customer service by responding to inquires with accurate information and a professional demeanor.
- Assist clients with policy modifications, ensuring clarity and satisfaction by addressing their questions promptly.
- Manage incoming call flow efficiently, maintaining high standards of customer engagement and support.
- Research and resolve customer issues effectively, utilizing problem- solving skills to enhance customer experience.
- Process transactions accurately for archival purposes, ensuring compliance with company policies and procedures.
Collections Agent
RGS Financial
06.2018 - 06.2019
- Successfully engaged with clients to resolve outstanding balances by employing effective communication and negotiation skills to secure payment agreements.
- Diligently updated clients records with accurate information, ensuring data integrity within the company's information management system.
- Consistently achieved monthly performance targets by utilizing skip tracing tools and implementing strategic approaches to account resolution.
- Developed and maintained positive relations with clients enhancing customer satisfaction and promoting timely payments.
- Analyzed accounts trends and provide insights to management, contributing to improved collection strategies and operational efficiency.
Cashier/Customer Service Representative
Conn's Home Plus
06.2015 - 06.2018
- Delivered exceptional customer service by ensuring customer satisfaction through prompt and courteous resolution of inquiries and issues.
- Accurately processed financial transactions, including handling payments and maintaining register integrity during opening and closing procedures.
- Assisted in training new staff on customer service protocols and transaction processing, fostering a collaborative team environment.
- Monitored customer feedback and suggested improvement to enhance service quality and operational efficiency.
Education
High School Diploma -
Abraham Lincoln High
Port Arthur, TX08-2000
High School Diploma -
Stilwell Technical Center
Port Arthur, TX08-2000
Skills
- Communication
- Time Management
- Customer- Centric Mindset
- Positive Attitude
- Interpersonal Skills
- Teamwork
- Initiative
- Multitasking
- Active Listening
- Adaptability
Timeline
Customer Service Representative
Kemper Insurance Companies
07.2019 - 11.2024
Collections Agent
RGS Financial
06.2018 - 06.2019
Cashier/Customer Service Representative
Conn's Home Plus
06.2015 - 06.2018
High School Diploma -
Abraham Lincoln High
High School Diploma -
Stilwell Technical Center
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