Donnetta Nicklin
Dallas,TX
Summary
Successful Manager consistently meets or exceeds goals through insightful decisions. Focused on streamlining operations to decrease costs and promote organizational enhancements. Poised and professional with staff, managers and customers. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Subrogation Manager
Kemper Insurance Companies
Dallas, TX
06.2018 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Prepared and recommended long-range plans for development of department personnel.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Subrogation Specialist
Unitrin Insurance
Dallas, TX
01.2004 - 06.2018
- Tracked claims and made recoveries from at fault parties including other carriers, vendors and uninsured motorists.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Directed claims negotiations within allowable limit.
- Followed up with insured individuals regarding deductibles payments.
- Followed up with customers on unresolved issues.
- Negotiated settlement agreements to resolve disputes.
- Resolved complex, severe subrogation claims using high service oriented file handling.
Education
Communications
Western Illinois University
Macomb, ILSkills
- Staff Management
- Policies and procedures
- Strategic planning
- Negotiation
- Mathematical calculations
- Coaching and mentoring
- Verbal and written communication
- Improvement initiatives
Accomplishments
- Supervised team of 10 staff members.
- Achieved positive outcomes through effectively helping with certain tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved positive results by introducing the buddy system for claim assignment tasks.
Timeline
Subrogation Manager
Kemper Insurance Companies
06.2018 - Current
Subrogation Specialist
Unitrin Insurance
01.2004 - 06.2018
Communications
Western Illinois University
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