Donnetta Nicklin
Springfield,Illinois
Summary
Dynamic Subrogation Manager and Subrogation Specialist at Kemper Insurance, with expertise in claims negotiation and legal compliance. Proven track record in maximizing recoveries through strategic problem-solving and effective communication. Skilled in leading teams and fostering cross-functional collaboration to achieve successful outcomes in complex insurance matters.
Overview
22
22
years of professional experience
3
3
Certifications
Work History
Subrogation Manager
Kemper Insurance
Dallas, TX
06.2018 - 10.2025
- Provided technical advice on complex insurance matters such as subrogation, indemnification and other legal concepts related to insurance contracts.
- Reviewed customer complaints regarding service issues or potential fraudulent activity.
- Created reports for senior management on the performance of the insurance portfolio.
- Trained staff on proper procedures for handling customer inquiries about their insurance policies.
- Established relationships with third party vendors who provide specialized services such as actuarial or legal support.
Subrogation Specialist
Kemper Insurance
Dallas, TX
01.2004 - 06.2018
- Maintained accurate records of all activities related to assigned cases including correspondence, negotiations, payments, and settlements.
- Collaborated with attorneys and insurance companies to develop effective solutions for complex subrogation matters.
- Evaluated incoming requests from other departments regarding potential subrogation opportunities.
- Assisted in the development of strategies for successful resolution of subrogation cases.
- Communicated regularly with policyholders about their claims status throughout the entire process.
- Negotiated settlements with responsible parties to maximize subrogation recoveries.
Education
High School Diploma -
Lanphier High School
Springfield Illinois06-1985
Skills
- Claims negotiation
- Subrogation analysis
- Legal compliance
- Problem solving
- Team leadership
- Effective communication
- Disciplinary techniques
- Negotiation
- Decision-making
- Conflict resolution
- Cross-functional teamwork
- Verbal and written communication
Certification
Adjusters Licensing
Timeline
Subrogation Manager
Kemper Insurance
06.2018 - 10.2025
Subrogation Specialist
Kemper Insurance
01.2004 - 06.2018
High School Diploma -
Lanphier High School