Shanel Elm
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
4
4
years of professional experience
Work History
Coordinator
Extended Home Care Services
10.2022 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
Receptionist
Orlin & Cohen
09.2019 - 10.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Reduced incoming call response time by implementing an effective call routing system.
Education
Software Engineering
Pursuit Fellowship
Long Island City, NY10.2024
Associate of Arts - Liberal Arts And General Studies
Westchester Community College
Valhalla, NY05.2015
Skills
- Document Management
- Data Entry
- Contract Management
- Resource Allocation
- Patient Care Coordination
- Organizational Standards
- HIPAA Compliance
- Software Development Standards
Timeline
Coordinator
Extended Home Care Services
10.2022 - Current
Receptionist
Orlin & Cohen
09.2019 - 10.2022
Software Engineering
Pursuit Fellowship
Associate of Arts - Liberal Arts And General Studies
Westchester Community College
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