Shanel Graham
Fort Worth,TX
Summary
Experienced professional with 12 years of dedicated work in mental health and crisis intervention, seeking a Case Manager role within social services. Demonstrates strong competency in the core values, ethics, and goals of the social work profession. Skilled in client assessment, resource coordination, and personalized support planning, with a solid foundation in case management and client advocacy. Proven ability to collaborate effectively with community partners to deliver comprehensive, trauma-informed, and client-centered care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Intervention Specialist
MHMR Tarrant County
Fort Worth, TX
02.2026 - Current
- Conducted crisis assessments to determine immediate needs and appropriate interventions.
- Collaborated with multidisciplinary teams to develop comprehensive service plans for clients.
- Provided emotional support and crisis intervention strategies during high-stress situations.
- Facilitated conflict resolution sessions, promoting communication between clients and family members.
Financial Coach
Center for Transforming Lives
Fort Worth, TX
07.2024 - 12.2025
- Provide personalized financial guidance and education, focusing on effective budgeting strategies.
- Assist clients in improving credit scores through tailored advice and support.
- Support clients in achieving long-term financial stability by developing customized financial plans.
CFS SYTE Program
My Health My Resource
Fort Worth, Texas
12.2022 - 07.2024
- Conduct assessments for children with mental health and substance use disorders to determine suitable interventions and support.
- Facilitate weekly follow-ups with clients to ensure safety, deliver skill training, and support sobriety and job placement efforts.
- Provide essential resources to families, ensuring comprehensive support and safety for clients within the caseload.
Crisis Services
My Health My Resources
Fort Worth, Texas
03.2021 - 12.2022
- Resolved emergency and crisis situations for individuals using trauma-informed strategies, ensuring effective management and mitigation.
- Assisted individuals across various age groups in navigating and handling crisis scenarios effectively.
- Collaborated with community partners to implement appropriate and least restrictive interventions during crises.
Crisis Interventionist (Qualified Mental Health Professional)
Spindletop Mental Health Facility (Spindletop MHMR)
Beaumont, Texas
12.2016 - 03.2021
- Conducted crisis assessments for clients experiencing acute mental health concerns, including homicidal and suicidal ideations.
- Facilitated weekly client meetings to address immediate needs and ensure safety through personalized support plans.
- Assisted clients with resource acquisition, including ANSA assessments, wellness planning, and access to food, shelter, and clothing services.
Education
Master of Science - Social Work
Tarleton University
Fort Worth, TX08-2025
Bachelor of Science - Psychology
Lamar University
Beaumont, Texas05-2015
Skills
- Case Management
- Crisis Intervention
- Communication Skills
- Documentation
- Empathy
- Client Assessment
- Advocacy
- Problem-Solving
- Cultural Competence
- Ethical Decision Making
- Critical Thinking
- Resource Coordination
- Clinical Assessment
- Collaboration
- Active Listening
- Trauma-informed practice
- Time Management
- Organizational Skills
- Cultural Competency
Certification
- BLS January 2026
- LMSW March 2026
- Illness Management and Recovery Certification Aug 2025
- Qualified Mental Health Professional
- Problem Solving
- Co-Occurring Psychiatric and Substance Use Disorders Certification
- Adults Strength and Needs Assessment Certification
- CPR- Adult and Child
- First Aid Certified
Timeline
Crisis Intervention Specialist
MHMR Tarrant County
02.2026 - Current
Financial Coach
Center for Transforming Lives
07.2024 - 12.2025
CFS SYTE Program
My Health My Resource
12.2022 - 07.2024
Crisis Services
My Health My Resources
03.2021 - 12.2022
Crisis Interventionist (Qualified Mental Health Professional)
Spindletop Mental Health Facility (Spindletop MHMR)
12.2016 - 03.2021
Bachelor of Science - Psychology
Lamar University
Master of Science - Social Work
Tarleton University
INTERNSHIPS
- John Peter Smith Hospital (JPS) Aug 2024 - May 2025
- Conducted comprehensive psychosocial assessments for clients and their familys
- Performed safety and risk assessments to determine immediate needs and appropriate interventions.
- Coordinated Hospice, Skilled nursing facility (SNF), Nursing Home and rehabilitation placements base on client needs and eligibility.
- Verified insurance coverage and benefits to ensure access to appropriate care and services.
- Facilitated the acquisition of durable medical equipement (DME) to support client safety and independence.
- The Center for Transforming Lives Jan 2024 - Jul 2024
- Assist individuals with financial literacy, including budgetings, saving strategies and credit improvement to promote long term financial stability.