Shanel Guerrero
Fort Walton Beach,FL
Summary
Personable Medical Assistant bringing almost 5 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Efficient Order Entry (ABR-OE) proven to succeed in fast-paced, high throughput positions. Skilled at all stages of order processing. Careful administrator of up-to-date documentation. Also Certified Registered Central Sterile Technician for the last 7 years.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
Upper Allegany Medical Center
Port Allegany , PA
2023.07 - Current
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Filed insurance claims forms in accordance with applicable regulations.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Documented notes during patient visits.
Medical Assistant
Florida Digestive Health Specialist
Fort Walton Beach , FL
2021.01 - 2023.07
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
GI Technician
Emerald Coast Surgery Center
Fort Walton Beach , FL
2020.12 - 2023.07
- Adhered to operating and safety procedures during cleaning, disinfecting and sterilizing endoscopes and equipment.
- Review procedure requirements to select and set up appropriate equipment and supplies.
- Transported and helped patients prior to and following procedures.
- Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Supported physicians and nursing staff during procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Endoscopic Specialist
Fort Walton Beach Medical Center
Fort Walton Beach , FL
2018.12 - 2021.03
- Adhered to operating and safety procedures during cleaning, disinfecting and sterilizing endoscopes and equipment.
- Review procedure requirements to select and set up appropriate equipment and supplies.
- Transported and helped patients prior to and following procedures.
- Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
- Ordered supplies efficiently to maintain stock within desired levels and meet expected patient loads.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Assisted with transportation of scopes for repair and maintenance.
- Supported physicians and nursing staff during procedures.
- Followed nurses' instructions and physicians' orders when administering oral and injected medications.
- Cared for patients undergoing endoscopy procedures and transitioned from pre- to post-procedure care.
- Sterilized and distributed endoscopic instrumentation and equipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sterile Processing Tech/GI Technician
Cole Memorial
Coudersport , PA
2011.03 - 2017.03
- Prepared trays, instrument packs and surgical sets.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Gathered and prepared instruments and surgical supplies.
- Recorded results of biological and diagnostic tests.
- Placed orders and restocked supplies for decontamination area.
- Sterilized dental equipment and examination rooms in accordance with infection control policies.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
- Purchased and stocked inventory of medical equipment using approved sources and components.
- Use aseptic techniques to sterilize endoscopes, forceps, snares and other endoscopic tools and equipment.
- Review procedure requirements to select and set up appropriate equipment and supplies.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
- Sterilized and distributed endoscopic instrumentation and equipment.
Switchboard Operator
Cole Memorial Hospital
Coudersport , PA
2010.07 - 2011.03
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Completed connections between callers, departments and professionals.
- Provided administrative support to area employees by routing mail, ordering supplies and filing documents.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Education
High School Diploma -
Port Allegany High School
Port Allegany, PA06.2010
Skills
- eClinicalworks program
- Meditech Hospital Records System
- Microsoft Office Suite: Excel, PowerPoint, and Word
- Proper sterilization techniques
- HIPPA Compliance
- Professional bedside manner
- Understands medical procedures
- Data entry
- Certified in Basic Life Support (BLS)
- Reliable transportation
- Patient scheduling
- Stocking supplies
- Sterile technique
- Vital sign monitors
- Medical terminology
- Communicating with patient families
- Multitasking and Prioritization
- Quick problem solver
- Materials management
- Maintaining endoscopic equipment
- Transporting patients
- PPE use
- Decontamination and sanitation
- Decontamination procedures
- Processing instruments
- Pulling case carts
- Delivering equipment
- Ordering supplies
- Assembling packages
- Preparing for surgeries
- Disposing of biohazardous waste
- Safely disposing of needles
Accomplishments
Leadership
- Trained new staff at two Dental office's that the hospital took on all policy and procedures.
Physician Support
- Consistently praised by physicians for efficient assistance in minor surgical procedures and patient processing handling.
- Served as key contributing member to Leadership team.
- Promoted from GI tech to GI specialist, in less than 12-months.
Certification
• Certified Registered Central Supply Technician (CRCST), IAHCSMM
Every year I have to do continued education. 12 CEU's
- Credentialed Medical Assistant (ABR-OE).American Association of Medical Assistants.
Affiliations
Lion Club International -This teamwork among medical professionals is a great lesson for people in the lions club. Lions clubs are remarkable because they pool talents and resources together. It's taught me so much in Team Work! Basketball Coach and Softball Coach -Coached basketball for 3 years. It's taught me how to tolerate different scenarios and quickly adjust to things.
Timeline
Medical Assistant
Upper Allegany Medical Center
2023.07 - Current
Medical Assistant
Florida Digestive Health Specialist
2021.01 - 2023.07
GI Technician
Emerald Coast Surgery Center
2020.12 - 2023.07
Endoscopic Specialist
Fort Walton Beach Medical Center
2018.12 - 2021.03
Sterile Processing Tech/GI Technician
Cole Memorial
2011.03 - 2017.03
Switchboard Operator
Cole Memorial Hospital
2010.07 - 2011.03
High School Diploma -
Port Allegany High School
• Certified Registered Central Supply Technician (CRCST), IAHCSMM
Every year I have to do continued education. 12 CEU's
- Credentialed Medical Assistant (ABR-OE).American Association of Medical Assistants.
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