SHANELE BECKLES

Dynamic healthcare professional with extensive experience at Columbia Doctors, excelling in insurance verification and claim processing. Proven ability to enhance interdepartmental communication and resolve complex discrepancies. Skilled in data analysis and customer service, with proficiency in ICD-10 and ERM software, ensuring compliance with HIPAA regulations.

• Coordinated care with specialties and scheduled appointments, ensuring seamless patient management.
• Developed a tracking system for follow-up appointments, enhancing patient care continuity.
• Implemented new follow-up tracking system, significantly improving patient care continuity and reducing missed appointments.
• Orchestrated community outreach events, fostering stronger relationships with existing clients and attracting new patients.
• Provided compassionate support to patients, ensuring clear communication between doctors and clients for improved care outcomes.
• Supported staff daily, increasing team efficiency and collaboration.
• Managed clerical duties, ensuring accurate records.
• Provided educational resources, fostering professional growth.
• Assisted in special projects, contributing to improved patient care.
• Managed complex scheduling and documentation tasks with precision, ensuring accuracy in patient records and appointment management for optimal care delivery.
• Collaborated with department leaders, enhancing cross-functional communication and efficiency.
• Trained new employees on EHR access, ensuring high-quality standards and compliance.
• Managed and tracked ongoing care, reviewed data to identify and resolve issues professionally.