SHANELL C. AGUAYO
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and or data analysis with a resilience to handle challenges of fast-paced environments. Bringing detail-oriented and good multitasking abilities. Comfortable working alone or in teams to accomplish on-time and accurate clerical tasks.
Overview
12
12
years of professional experience
Work History
Reception
Beacon Clinic
Coeur d'Alene, ID
06.2026 - Current
- Serve visitors by greeting welcoming and checking them in, provide patience with needed and updated consent forms/paperwork, receive payment by cash, check or credit card, inform appropriate personnel of patients arrival, utilize office equipment such as printers, scanners and fax machines, restock coffee, tea and water throughout the day, ensure the clinic is clean organized and sanitary.
Administrative Assistant / T&E Report Analyst
Atlas General Insurance Services
Cypress
08.2017 - 09.2020
- Answer multiple phone lines, direct calls to correct department or Underwriter, event planning, organize expense reports and reconcile bank statements using Concur and Cypress, book all forms of travel for CEO, CFO, Executives and Underwriters, book conferences, handle mail, assist multiple departments with miscellaneous tasks, order food and supplies.
Spa Receptionist
Paradise Point Resort and Spa
10.2016 - 07.2017
- Provide prompt and friendly customer assistance, check in guests, guide/direct guest into the spa, answer phone, cash handling, book into Spa Soft, receive/send out emails, message providers.
Sales Associate
New York & Company
04.2014 - 07.2017
- Provide prompt and friendly assistance to customers, promoted store sales/promotions, cash handling, inventory, floor set up, answer phones, ask us orders, store closer.
Cashier / Waitress / Delivery Driver
O's American Kitchen
San Diego, California
05.2015 - 06.2016
- Delivered high level of customer service, operated cash register to receive payment by cash or credit card, provided delivery service, answer phones, take orders and make reservations.
Education
Pre-Licensing Online Schooling
CE Shop
03-2026
High School Diploma - undefined
Mountain Empire high school
Pine Valley, CA01-2013
Skills
- Answer phones
- Customer service
- Marketing support
- Travel planning and coordination
- Reception oversight
- Prioritization
- Administrative support
- Mail handling
- Account balancing reconciliation
- Expense reporting
- Scheduling and calendar management
- Excel spreadsheets
- File organization
- Microsoft
- Training
- Concur
- Cypress
- Salesforce
- Microsoft Teams
Timeline
Reception
Beacon Clinic
06.2026 - Current
Administrative Assistant / T&E Report Analyst
Atlas General Insurance Services
08.2017 - 09.2020
Spa Receptionist
Paradise Point Resort and Spa
10.2016 - 07.2017
Cashier / Waitress / Delivery Driver
O's American Kitchen
05.2015 - 06.2016
Sales Associate
New York & Company
04.2014 - 07.2017
High School Diploma - undefined
Mountain Empire high school
Pre-Licensing Online Schooling
CE Shop