Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanell Coates

Hyattsville,MD

Summary

Experienced and highly motivated Security Officer with over 8 years of success in safeguarding people, property, and assets. Skilled in access control, emergency response, surveillance operations, and threat detection. Recognized for professionalism, rapid decision-making under pressure, and the ability to de-escalate high-risk situations effectively.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Campus Security Officer

Goucher College
Towson, MD
03.2024 - Current
  • Conduct proactive patrols of campus grounds, facilities, and parking structures.
  • Monitor and analyze CCTV, alarm systems, and access control panels.
  • Execute emergency response procedures including first aid, evacuations, and active threat protocols.
  • Enforce building access restrictions by conducting ID verifications and managing visitor logs.
  • Assist with emergency preparedness drills and training initiatives for students and staff.
  • Provide safety escorts during nighttime hours.
  • Draft detailed incident reports and escalate concerns.

Security Officer

GardaWorld
Washington, DC
06.2021 - 08.2024
  • Conducted scheduled perimeter inspections and enforced security standards.
  • Responded rapidly to alarms and potential security breaches.
  • Performed threat assessments and collaborated with law enforcement.
  • Delivered conflict de-escalation strategies.
  • Managed incident documentation and reporting.
  • Provided event security and crowd control.
  • Respond to alarms, disturbances, or breaches.
  • Coordinate with emergency services during fire, medical, or security emergencies.

Security Officer

Eagle Protection Security
Tysons Corner, VA
03.2019 - 06.2021
  • Managed visitor screening and enforced protocols.
  • Identified and reported safety hazards.
  • Provided escort security support.
  • Assisted in the development and implementation of security policies and procedures.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted in emergency operations.
  • Enforce safety regulations and organizational security policies.
  • Operate integrated security systems (access control, alarms, video).
  • Using digital systems to log and report security breaches or suspicious activities.

Security Screener

Inter-Con Security Systems
Washington, DC
10.2017 - 03.2019
  • Operated and maintained advanced screening equipment.
  • Conducted bag checks and screenings.
  • Identified and reported suspicious behaviors.
  • Participated in emergency drills and system audits.
  • Performed access audits.
  • Managed access control systems for secure areas of the facility.
  • Investigated reports of theft or vandalism on the property.

Special Police Officer

Allied Universal Security Services
Washington, DC
02.2012 - 10.2017
  • Patrolled assigned areas and monitored CCTV.
  • Executed emergency response protocols.
  • Conducted ID verification and issued visitor badges.
  • Authored incident and investigation reports.
  • Supported law enforcement investigations.
  • Deter unauthorized behavior through visible presence and engagement.
  • acted as a visible deterrent to crime and client rule infractions and detect and report suspicious, unsafe or criminal acts.

Safe Security Advisor

American Security Programs
Reston, V.A
03.2011 - 02.2012
  • Investigated incidents involving unauthorized access or use of systems or data breaches.
  • Coordinated with internal teams to address any identified risks or vulnerabilities in a timely manner.
  • Liaised with vendors to evaluate and procure security technologies and services.
  • Assisted law enforcement with facility investigations and critical event responses.
  • Communicated security policies to staff members and performed security training.
  • Monitored CCTV and alarm systems for signs of unauthorized access or breaches.
  • Responded to incidents of workplace violence and unruly behavior on company property.
  • Responded quickly to alarms triggered by intrusion detection systems and provided assistance as needed.

Education

High School Diploma -

Woodrow Wilson Senior High School
Washington, DC

Skills

  • Access Control & Credential Verification
  • CCTV Monitoring & Surveillance Systems
  • Conflict Resolution & De-escalation
  • CPR & AED Certified
  • Customer Service & Front Desk Security
  • Emergency Evacuations & Safety Drills
  • Emergency Response & Crisis Management
  • First Aid Certified
  • Incident Reporting & Documentation
  • Patrol Operations & Perimeter Security
  • Safety & Policy Enforcement

Certification

  • CPR & AED Certified
  • First Aid Certified
  • BloodBourne pathogen
  • Hippa awareness

Timeline

Campus Security Officer

Goucher College
03.2024 - Current

Security Officer

GardaWorld
06.2021 - 08.2024

Security Officer

Eagle Protection Security
03.2019 - 06.2021

Security Screener

Inter-Con Security Systems
10.2017 - 03.2019

Special Police Officer

Allied Universal Security Services
02.2012 - 10.2017

Safe Security Advisor

American Security Programs
03.2011 - 02.2012

High School Diploma -

Woodrow Wilson Senior High School

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