Shanell Hicks
Miami,FL
Summary
Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
9
9
years of professional experience
Work History
Enforcement and Removal Assistant
Immigration and Customs Enforcement
04.2020 - Current
- Manage detained and non-detained assigned dockets to research detainee history utilizing multiple department databases to establish detainee identity and citizenship
- Evaluate and analyze incoming data from a variety of sources such as public and law enforcement agencies and databases by compiling information to update and accurately input detainee information into the system using the various department databases and automated systems
- Manage assigned cases in the appropriate DHS databases
- Examine court cases in a timely, accurate, and consistent manner updating case data into the EARM automated system
- Prepare and interpret notices, reports, and correspondences for factually accurate information in accordance with department policy
- Manage and prepare bond cases by exercising quality control over bond paperwork to determine eligibility for cancellation
- Manage approximately 75 files per day from other departments.
- Provide knowledge and display communication skills to maintain correspondence with supervisors, coworkers, and department personal to achieve agency goals by gathering and sharing information related to public safety
- Perform various administrative support functions.
- Safeguard sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrates adaptability by quickly mastering new software applications for various tasks.
- Increase efficiency by implementing new processes and providing administrative support to management.
- Expedite project completion times due to the ability to multitask effectively under tight deadlines.
- Collaborates effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitates smooth project execution by managing deadlines, resources allocation, and progress updates.
DHS ICE General Clerk III
Bowhead Support/Department of Homeland Security
09.2018 - 10.2019
- Gathered and prepared information from various databases for immigration courts proceedings
- Maintained master calendar for assigned docket for court
- Maintained and organized files for attorney IJ calendars in preparation court in a timely manner
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
- Performed a variety of support functions related to tracking and managing Immigration Court dockets
- Scanned all Immigration Judge Orders, bond orders, routing critical orders to ERO detention center as needed.
- Increased efficiency by cross-training in various administrative roles for better coverage during absences or high-demand periods.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Boosted productivity with adept multitasking abilities while maintaining a high level of organization across all tasks performed simultaneously.
- Prepared professional correspondence for internal and external communication purposes, demonstrating strong attention to detail.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
DHS ICE Clerk II
Bowhead Support Group/Department of Homeland Security/Office of Chief Counsel
12.2015 - 03.2018
- Prepared and sorted all incoming government documents by priority for scanning
- Managed all correspondence making sure that all information was accurate
- Provided administrative support to supervisors and staff members by assisting in daily management office assigned duties
- Gathered and prepared information for Immigration Court proceedings as needed
- Researched and gathered data from various databases to provide the most accurate and current information related to immigration cases
- Performed a variety of record keeping and other duties by compiling, maintaining, and updating automated records
- Prepared weekly reports for all scanned and process documents on a weekly basis.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Utilized office management software to record and track customer information.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
Education
Master of Arts - Public Relations
University of Florida Online
Gainesville, FL12.2023
Bachelor of Arts - Communications Arts
Florida International University
Miami, FL12.2021
Skills
- Microsoft Office
- Communications
- Customer Service
- Office Software
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Office Administration
- Administrative Support
- Project Management
- Effective Communication
- Problem-solving abilities
- Analytical Thinking
- Problem-Solving
Timeline
Enforcement and Removal Assistant
Immigration and Customs Enforcement
04.2020 - Current
DHS ICE General Clerk III
Bowhead Support/Department of Homeland Security
09.2018 - 10.2019
DHS ICE Clerk II
Bowhead Support Group/Department of Homeland Security/Office of Chief Counsel
12.2015 - 03.2018
Master of Arts - Public Relations
University of Florida Online
Bachelor of Arts - Communications Arts
Florida International University
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