SHANELL C. NEWBY
Middletown,CT
Summary
Results-driven Healthcare Operations Leader with over 8 years of experience in ambulatory practice management. Expertise in team leadership, business operations management, and workflow improvement. Skilled in budgeting, staffing, and performance management, with a focus on enhancing efficiency and collaboration across clinical and administrative teams.
Overview
9
9
years of professional experience
Work History
Practice Manager
Connecticut Children's
02.2026 - Current
- Lead day-to-day administrative operations for the Hematology/Oncology practice, coordinating staffing, scheduling, patient access, provider support, and workflow priorities.
- Provide direct leadership, coaching, and performance support to team members while setting clear expectations and promoting accountability, collaboration, and professional growth.
- Reviewed staffing, scheduling, and workload needs, adjusting operational coverage to ensure efficient practice operations and continuity of service.
- Partner with clinical leaders, providers, and departmental stakeholders to address operational concerns, coordinate provider scheduling, and support effective patient flow.
- Evaluate workflows and team responsibilities and implement process changes designed to improve efficiency, communication, role clarity, and service delivery.
- Supported employee development by updating roles and responsibilities to align with individual growth plans and evolving departmental needs.
- Manage employee relations matters, attendance and coverage concerns, and performance expectations using organizational policies and appropriate escalation pathways.
- Developed and reinforced standardized administrative processes, streamlining routing and communication workflows to ensure requests reached appropriate clinical or records teams.
Supervisor of Medical Clinical Operations
UnitedHealth Group - Optum at Home
11.2022 - 05.2024
- Managed a 26-person team and maintained accountability for daily, weekly, and monthly operational performance.
- Set priorities, organized workloads, and ensured deadlines, quality standards, service levels, policies, and state requirements were consistently met.
- Oversaw patient scheduling and provider-order verification in accordance with insurance guidelines.
- Resolved operational issues through established processes and data analysis, ensuring minimal disruption to service delivery.
- Coordinated work with other supervisors and cross-functional partners to maintain efficient operations and service continuity.
- Coordinated efforts with supervisors and cross-functional partners to enhance operational efficiency and maintain service continuity.
- Facilitated interviewing, employee relations, and termination processes, ensuring compliance with documentation and policy standards.
- Supported interviewing, employee relations, and termination processes while maintaining appropriate documentation and policy adherence.
Patient Care Coordinator
UnitedHealth Group - OptumRx
03.2020 - 11.2022
- Educated patients on benefits, coordinated prescription delivery, and assisted with program consultations to enhance specialty pharmacy operations.
- Obtained prior authorizations and verified insurance benefits while communicating with insurers and medical facilities about claims, appeals, and prescription status to ensure effective patient care.
- Maintained accurate patient demographic, allergy, payment, and benefit information, delivering clear written and verbal communication to support patient needs.
Medical Assistant / Lead Medical Assistant
UnitedHealth Group - ProHealth Physicians
Middletown, CT
10.2017 - 03.2020
- Coordinated patient care and administrative workflows for busy internal medicine practice with five physicians and two physician assistants, enhancing patient experience.
- Led new-hire training and onboarding for medical assistants while supporting coaching, attendance, performance, corrective action, and policy interpretation.
- Managed inventory and supply needs and coordinated appointments, diagnostic testing, bloodwork, referrals, and clinical documentation in Epic.
- Facilitated effective communication and timely care coordination between patients, providers, staff, and outside facilities to optimize patient outcomes.
Education
Bachelor's Degree - Human Resource Management
Post University
Waterbury, CTCertificate - Medical Assisting
Lincoln Technical Institute
New Britain, CTHigh School Diploma - undefined
Bronxwood Preparatory Academy
Bronx, NYSkills
- Healthcare administration
- Team leadership
- Project management
- Billing Management management
- Financial management
- Payroll
- Supply & Inventory Management
- Epic
- Allscripts
- Microsoft Office
- Team leadership
- Project management
- Employee Relations
- EMR Systems
- Dispute resolution
- HIPAA/OSHA Compliance
Timeline
Practice Manager
Connecticut Children's
02.2026 - Current
Supervisor of Medical Clinical Operations
UnitedHealth Group - Optum at Home
11.2022 - 05.2024
Patient Care Coordinator
UnitedHealth Group - OptumRx
03.2020 - 11.2022
Medical Assistant / Lead Medical Assistant
UnitedHealth Group - ProHealth Physicians
10.2017 - 03.2020
High School Diploma - undefined
Bronxwood Preparatory Academy
Certificate - Medical Assisting
Lincoln Technical Institute
Bachelor's Degree - Human Resource Management
Post University