Shanell Smith
Hollywood,FL
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty, satisfaction and contributing to company success.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Wild Waves
Taccoma, WA
06.2021 - 10.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Ability to manage over 50 customer calls per day.
- Learned duties for various positions and provided backup at key times
Customer Service Agent
Center Field
Plantation , Florida
03.2017 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
Education
High School Diploma -
May Day High School
07.2010
Skills
- Clarity in communication
- Listening capacity
- Adaptability
- Empathy
- Taking responsibility
- Patience
- Time management
- Willingness to improve
- Customer assistance
- Basic Math Functions
- Performing Needs Assessments
- Customer Transactions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Cashier
Wild Waves
06.2021 - 10.2021
Customer Service Agent
Center Field
03.2017 - 06.2019
High School Diploma -
May Day High School