Shanell Robinson
Raeford,NC
Summary
Multiple recognitions for Stars of Service in SMA
Efficient in Customer Service with 15 plus years of experience
Overview
22
22
years of professional experience
1
1
Certification
Work History
SMA Customer Service Representatives
Bluecross NC
Durham, NC
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Correctional Officer III
North Carolina Department of Public Safety
Laurinburg, NC
03.2018 - Current
- Supervise inmates, ensure policy and procedures are followed to uphold the security and safety regulations of the prison.
Att customer service Representative
AT&T MOBILITY/CINGULAR WIRELESS
Fayetteville, NC
01.2009 - 03.2018
Burger King manager
Burger King
Fayetteville, NC
01.2003 - 01.2009
- Manager, shift control, counted inventory, controlled and counted money
Education
High school or equivalent - undefined
Skills
- Typing (10 years)
- Computer Operation
- Sales
- Computer Skills
- Cash Handling
- Claims Handling
- Utilization of computer softwares
- Law Enforcement
- Security
Certification
- CPR Certification
- First Aid Certification
Timeline
SMA Customer Service Representatives
Bluecross NC
10.2023 - Current
Correctional Officer III
North Carolina Department of Public Safety
03.2018 - Current
Att customer service Representative
AT&T MOBILITY/CINGULAR WIRELESS
01.2009 - 03.2018
Burger King manager
Burger King
01.2003 - 01.2009