Shanelle Baker
Flint,MI
Summary
Experienced professional within the finance industry, excelling in member relations and customer communication. Demonstrated ability to enhance member relations within the Alliance Catholic Credit Union organization. Skilled in both loan processing and lending support, with a focus on indirect member base. Seeking a role in a business related environment, with opportunities for advancement.
Overview
6
6
years of professional experience
Work History
Call Center Specialist
Alliance Catholic Credit Union
09.2023 - Current
Lending Support Specialist
Alliance Catholic Credit Union
11.2022 - 09.2023
- Efficiently completed audits for indirect consumer loan fundings
- Mailed out loan and account documents to new members.
- Managed file maintenance for reporting changes in consumer loan statuses.
- Accurately scanned and filed loan documents for Home Equity Lines of Credit, including discharges and recorded mortgages.
Member Relations Specialist
Alliance Catholic Credit Union
06.2021 - 11.2022
- Provided assistance for members with loan requests within the e-services department; submitted applications for review by Lending.
- Helped with membership requests for new members; effectively provided information about products and services offered by ACCU.
- Maintained efficient attention to detail, while obtaining required documents and information needed for loan closings.
- Efficiently met deadlines and managed tasks assigned to me; met quarterly goals set out for the digital branch.
Call Center Specialist
Alliance Catholic Credit Union
10.2018 - 06.2021
- Efficiently handled inbound and outbound calls to assist and educate members about products and services offered by the credit union.
- Helped to assist potential members and answered inquiries regarding eligibility for account opening.
- Utilized Microsoft Office for presentations outlining products and services.
- Joined the AC&DC culture team and assisted in implementing change in the culture of Alliance Catholic Credit Union.
Education
Business Administration
Olivet University
Bourbonnais, IL12.2025
Skills
- Customer Communication
- Outstanding Active Listening Skills
- Loan Processing
- Indirect Lending Support
- Member Relations
- Training and Development
- Data Gathering
- Experience using Eltropy's texting and chat platform
- Hybrid and fully remote work experience
- Knowledge of Microsoft Office 365: Excel, Word, Outlook and PowerPoint
References
References available upon request
Timeline
Call Center Specialist
Alliance Catholic Credit Union
09.2023 - Current
Lending Support Specialist
Alliance Catholic Credit Union
11.2022 - 09.2023
Member Relations Specialist
Alliance Catholic Credit Union
06.2021 - 11.2022
Call Center Specialist
Alliance Catholic Credit Union
10.2018 - 06.2021
Business Administration
Olivet University
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