Summary
Overview
Work History
Education
Skills
Timeline
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Shanelle Dunlap

Greensboro,North Carolina

Summary

As an 10+ year experienced customer service professional, I thrive in interacting with clients. My expertise lies in taking food orders, operating cash registers, and ensuring that food is handled safely at the right temperatures. I have a strong track record of success in the fast food, warehouse, retail and remote customer service industries. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.

Knowledgeable Desired Position with strong background in remote infrastructure management. Skilled in maintaining and optimizing network systems, with proven track record of enhancing operational efficiency. Demonstrated expertise in troubleshooting technical issues and implementing robust security measures.

Overview

12
12
years of professional experience

Work History

Telecommunications Sales Representative

AT&T Communications
06.2023 - 03.2025
  • Conducted market research to identify potential customers and determine their needs.
  • Built relationships with clients by providing ongoing support and advice on telecom products and services.
  • Provided product demonstrations to prospective customers, highlighting features and benefits of telecommunications solutions.
  • Negotiated pricing with clients based on their individual requirements.
  • Resolved customer inquiries quickly and efficiently, escalating when necessary to ensure satisfaction.
  • Streamlined internal processes by collaborating with cross-functional departments such as marketing, finance, and operations teams.

Retail Stocker

Home Depot
02.2021 - 05.2023
  • Carefully arranged items on assigned shelves per sales instructions.
  • Received merchandise and checked it for conformity to orders.
  • Maintained order in shelves, ensuring that displayed merchandise is safely placed.
  • Cleaned shelving units on a daily basis by dusting off shelves and wiping down surfaces.
  • Provided excellent customer service, addressing any concerns or inquiries promptly.

Professional Presser

Cleaner World
03.2017 - 08.2020
  • Operated and maintained various press machines, including shirt press, pants press, and other equipment used in the dry-cleaning process.
  • Inspected garments to ensure they are properly cleaned and free of any stains or damage before pressing.
  • Followed all safety guidelines and procedures to prevent accidents and injuries.
  • Provided exceptional customer service by addressing resident inquiries promptly and professionally.
  • Streamlined customer service protocols to boost satisfaction rates.
  • Provided exceptional customer service, addressing patient inquiries promptly and professionally.

Cashier

Biscuitville
04.2013 - 12.2016
  • Registered sales on a cash register by scanning items, itemizing, and totaling customers' purchases.
  • Provided a positive customer experience with fair, friendly, and courteous service.
  • Perform some light cleaning to keep store and product spotless.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma - undefined

StepUp Greensboro Job Readiness Training

Skills

  • Billing and Invoicing
  • Flexibility
  • Logical of problem-solving
  • Client Relationships
  • Research abilities
  • Ability to handle heavy incoming call volume
  • Control of grammar
  • Proven written and oral communication
  • Ability to navigate Windows operating systems

Timeline

Telecommunications Sales Representative

AT&T Communications
06.2023 - 03.2025

Retail Stocker

Home Depot
02.2021 - 05.2023

Professional Presser

Cleaner World
03.2017 - 08.2020

Cashier

Biscuitville
04.2013 - 12.2016

High School Diploma - undefined

StepUp Greensboro Job Readiness Training

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Shanelle Dunlap