Shanelle Hopkins
Columbia,MD
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled in roles at The Turn House and other esteemed venues, mastering cash handling and guest engagement. My proactive approach and strong work ethic have consistently improved service delivery and operational efficiency, making me a valuable asset to any team.
Overview
13
13
years of professional experience
Work History
Server
The Turn House
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Bonheur Deli and Pastries
12.2023 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
Commercial Janitorial Cleaner
Little and Son Llc
02.2020 - 05.2024
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
Manger
Mother Nature's
01.2012 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed accounts payable and receivable operations, ensuring timely payments to vendors and accurate recording of transactions.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Developed strong vendor relationships to ensure consistent supply chain management and cost-effective procurement.
- Collaborated with sales and marketing teams to align production goals with customer expectations, driving increased revenue growth.
Line Cook
Trumps Golf Course
03.2011 - 09.2013
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Enhanced guest experience by providing exceptional food service during banquet events.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
High School Diploma -
The Catholic High School of Baltimore
Baltimore, MD06.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
The Turn House
06.2024 - Current
Manager
Bonheur Deli and Pastries
12.2023 - 05.2024
Commercial Janitorial Cleaner
Little and Son Llc
02.2020 - 05.2024
Manger
Mother Nature's
01.2012 - 07.2020
Line Cook
Trumps Golf Course
03.2011 - 09.2013
High School Diploma -
The Catholic High School of Baltimore
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