Hi, I’m
Jean-Leonard Casseus
Server/Bartender/Trainer
Columbia,MD
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Diligent Bartender/Server with a solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, guaranteeing a seamless dining experience.
Overview
17
years of professional experience
1
Certificate
Work History
Libs Grille
Server/Bartender
01.2023 - 01.2025
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was 100% prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Department of Corrections
Parole and Probation Officer
05.2020 - 12.2024
Job overview
- Supervised a caseload of 50 parolees monthly, evaluating progress and implementing court-ordered services, terms, and programs, including substance abuse treatment.
- Documented all probation violations, assisted in writing violation warrants, and made court recommendations for probation violations.
- Achieved a 32% improvement in parolee employment rates by connecting individuals with vocational training programs.
- Oversaw 5 community service projects annually to aid reintegration.
- Achieved a 25% decrease in violations by conducting regular home visits and risk assessments.
- Maintained 95% successful probation completions by providing counseling, targeted support, and resources.
Outback Steakhouse House
Server/Bartender
01.2016 - 01.2020
Job overview
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Prepared garnishes by evenly slicing and pitting fruits, even prepared 70% more for the following shifts.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Dave & Buster's
Bartender/Server/Trainer
01.2008 - 01.2020
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Kept the bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation100% of the time.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Penn State HarrisburgHarrisburg, PA
Bachelor of Applied Science from Business Administration
05.2012
University Overview
- [Number] GPA 3.71
Skills
Cash handling
Certification
Certified Bartending
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Supervised team of training staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised a team of 50 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/Bartender
Libs Grille
01.2023 - 01.2025
Parole and Probation Officer
Department of Corrections
05.2020 - 12.2024
Server/Bartender
Outback Steakhouse House
01.2016 - 01.2020
Certified Bartending
01-2012
Bartender/Server/Trainer
Dave & Buster's
01.2008 - 01.2020
Penn State Harrisburg
Bachelor of Applied Science from Business Administration