Hi, I’m
Jean-Leonard Casseus
Server/Bartender/Trainer
Columbia,MD
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for a strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Diligent Bartender/Server with a solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, guaranteeing a seamless dining experience.
Overview
17
years of professional experience
1
Certificate
Work History
Libs Grille
Server/Bartender
01.2023 - 01.2025
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was 100% prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Department of Corrections
Parole and Probation Officer
05.2020 - 12.2024
Job overview
- Supervised a caseload of 50 parolees monthly, evaluating progress and implementing court-ordered services, terms, and programs, including substance abuse treatment.
- Documented all probation violations, assisted in writing violation warrants, and made court recommendations for probation violations.
- Achieved a 32% improvement in parolee employment rates by connecting individuals with vocational training programs.
- Oversaw 5 community service projects annually to aid reintegration.
- Achieved a 25% decrease in violations by conducting regular home visits and risk assessments.
- Maintained 95% successful probation completions by providing counseling, targeted support, and resources.
Outback Steakhouse House
Server/Bartender
01.2016 - 01.2020
Job overview
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Prepared garnishes by evenly slicing and pitting fruits, even prepared 70% more for the following shifts.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Dave & Buster's
Bartender/Server/Trainer
01.2008 - 01.2020
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Kept the bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation100% of the time.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
Penn State HarrisburgHarrisburg, PA
Bachelor of Applied Science from Business Administration
05.2012
University Overview
- [Number] GPA 3.71
Skills
Cash handling
Team collaboration
Exceptional customer service
Hospitality service expertise
Guest engagement
Safe food handling
Cleaning and sanitizing
Time management abilities
Reliability
Excellent communication
Adaptability and flexibility
Teamwork and collaboration
Organizational skills
Food safety oversight
Point of sale (POS) system operations
Effective customer upselling
Server training
Customer feedback management
Responsible beverage service
Upselling techniques
Multitasking and organization
Food safety
Wine pairings
Relationship management
High-volume dining
Allergy awareness
Certification
Certified Bartending
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Supervised team of training staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised a team of 50 staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/Bartender
Libs Grille
01.2023 - 01.2025
Parole and Probation Officer
Department of Corrections
05.2020 - 12.2024
Server/Bartender
Outback Steakhouse House
01.2016 - 01.2020
Certified Bartending
01-2012
Bartender/Server/Trainer
Dave & Buster's
01.2008 - 01.2020
Penn State Harrisburg
Bachelor of Applied Science from Business Administration