Shanelle Moneymaker
San Tan Valley,AZ
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assitant Manager
Native Grill and Wings
04.2024 - Current
- Assistant manager , so opening closing , running from of Josie , handling customers and staff
- Times in times out
- All paper work
- Running staff hitting monthly numbers
- Etc
Customer Service Representative
DoorDash
07.2023 - Current
- We handle orders over the phone for multiple
- Restaurants
Bartender
Rawhide
06.2022 - Current
- We bartended events at Rswhide
- Motor sports park and races nhra.Super Bowl welcome parties , concerts, Handle money make beverages ,take Down set up Events
Bartender
Schnepf Farms
09.2023 - 12.2023
- Had to set up break down our bars
- Provide customer service
- Handle money
- Serve customers their alcohol beverages
- Handle product
- Bar back and bartend.
- Handle anywhere from 500-4000k people a night and provide great spirits and attitude Seasonal bartending for their festivals and events at the farm
Bartender
OVG Hospitality at Gran Via Winstar Casino
03.2023 - 03.2023
- Seasonal bartending for spring training
Sales Representative
MyHome Services
04.2019 - 06.2019
- Prepared and processed contracts and order forms for new and existing customers
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products
- Introduced customers to new offerings and updated accounts
- Built positive and productive customer connections to drive consistent sales
- Followed up after sales to assess satisfaction and identify ongoing requirements
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Event Staff
Event Team Inc
01.2018 - 02.2019
- Broke down groupings, picked up trash and cleaned facilities after events
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations
- Helped set up venue for special events by locating furniture and building desired arrangements
- Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction
- Replenished product stock to maintain appropriate levels and meet expected sales demands
- Collaborated with customer service team members to assist with product information and provide outstanding service
- Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and our team.
Sales Manager
Nu Home
03.2016 - 01.2018
- Formalized sales process to enhance operations and promote acquisition of new customers
- Developed and implemented new sales strategies to update product lines
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance
- Promoted product and service benefits through facility tours and engaging presentations
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Created and finalized quotes to complete deals between company, vendors and customers
- Maintained 20 plus employees in different phases as far as pest control, solar, Hvac, and home security customer account information to assess current issues and Customer Service
Representative
Amazon
01.2015 - 01.2016
- Assisted approximately 100 customers each within 15 mins] with order problems and card questions
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Assessed customer needs and upsold products and services to maximize sales
- Upheld privacy and security requirements established by Amazon regulatory agencies
- Answered 100+ inbound calls per day and directed to designated individuals or department
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Maintained revenue streams by exhausting every option before offering refunds
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Sales Associate
Maverick Marketing Services
02.2008 - 01.2010
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Helped average of 50 plus customers per day by responding to inquiries and locating products
- Processed orders through system and coordinated product deliveries
- Won store sales competition for weekly sales and quotas, resulting in higher pay and promotions
- Negotiated and closed deals with minimal oversight
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 80% or more
- Offered product and service consultations and employed upselling techniques
- Coached team members on security risks and loss prevention to aid in mitigating home based business profit
Education
Avalon School of Cosmetology
Mesa, AZHigh School Diploma -
Desert Hills High School
Gilbert, AZSkills
- Retail loss prevention
- B2B sales and customer service
- Inventory control procedures
- Time management ability
- Relationship selling
- Active listening
- Company brand promotions
- Reliable and punctual
- Cash handling accuracy
- Negotiations
- Dispute mediation
- Superb time management
- Merchandising knowledge
- Customer- and service-oriented
- Client account management
- Customer service
- Product Sales
- Sales development
- Social media marketing
- Upselling
- Google Docs
- Customer relationship management
- Computer skills
- Hospitality
- Marketing
- B2B sales
- Sales management
- Inside sales
- Business development
- Restaurant experience
- Account management
- Presentation skills
- Recruiting
- Project management
- Negotiation
- Bartending
- Conflict management
- Cash handling
- Mentoring
- Retail sales
- Merchandising
- Cash register
- HVAC
- Communication skills
- Relationship management
- Events management
- Sales
- Serving
- Food handling
- Organizational skills
- Catering
- Management
- Quality control
- Time management
Certification
- Driver's License
- Food Handler Certification
- ServSafe
Timeline
Assitant Manager
Native Grill and Wings
04.2024 - Current
Bartender
Schnepf Farms
09.2023 - 12.2023
Customer Service Representative
DoorDash
07.2023 - Current
Bartender
OVG Hospitality at Gran Via Winstar Casino
03.2023 - 03.2023
Bartender
Rawhide
06.2022 - Current
Sales Representative
MyHome Services
04.2019 - 06.2019
Event Staff
Event Team Inc
01.2018 - 02.2019
Sales Manager
Nu Home
03.2016 - 01.2018
Representative
Amazon
01.2015 - 01.2016
Sales Associate
Maverick Marketing Services
02.2008 - 01.2010
Avalon School of Cosmetology
High School Diploma -
Desert Hills High School
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