Shanelle Moneymaker
San Tan Valley,AZ
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assitant Manager
Native Grill and Wings
Santan, AZ
04.2024 - Current
- Assistant manager , so opening closing , running from of Josie , handling customers and staff
- Times in times out
- All paper work
- Running staff hitting monthly numbers
- Etc
Customer Service Representative
DoorDash
Tempe, AZ
07.2023 - Current
- We handle orders over the phone for multiple
- Restaurants
Bartender
Rawhide
Chandler, AZ
06.2022 - Current
- We bartended events at Rswhide
- Motor sports park and races nhra.Super Bowl welcome parties , concerts, Handle money make beverages ,take Down set up Events
Bartender
Schnepf Farms
Queen Creek, AZ
09.2023 - 12.2023
- Had to set up break down our bars
- Provide customer service
- Handle money
- Serve customers their alcohol beverages
- Handle product
- Bar back and bartend.
- Handle anywhere from 500-4000k people a night and provide great spirits and attitude Seasonal bartending for their festivals and events at the farm
Bartender
OVG Hospitality at Gran Via Winstar Casino
Scottsdale, AZ
03.2023 - 03.2023
- Seasonal bartending for spring training
Sales Representative
MyHome Services
Chandler, AZ
04.2019 - 06.2019
- Prepared and processed contracts and order forms for new and existing customers
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products
- Introduced customers to new offerings and updated accounts
- Built positive and productive customer connections to drive consistent sales
- Followed up after sales to assess satisfaction and identify ongoing requirements
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Identified and approached potential customers by generating leads, setting appointments and conducting site visits
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Event Staff
Event Team Inc
Queen Creek, AZ
01.2018 - 02.2019
- Broke down groupings, picked up trash and cleaned facilities after events
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations
- Helped set up venue for special events by locating furniture and building desired arrangements
- Gave guests first-rate service and support, and worked to resolve all concerns to mutual satisfaction
- Replenished product stock to maintain appropriate levels and meet expected sales demands
- Collaborated with customer service team members to assist with product information and provide outstanding service
- Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and our team.
Sales Manager
Nu Home
Chandler, AZ
03.2016 - 01.2018
- Formalized sales process to enhance operations and promote acquisition of new customers
- Developed and implemented new sales strategies to update product lines
- Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance
- Promoted product and service benefits through facility tours and engaging presentations
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Created and finalized quotes to complete deals between company, vendors and customers
- Maintained 20 plus employees in different phases as far as pest control, solar, Hvac, and home security customer account information to assess current issues and Customer Service
Representative
Amazon
Queen Creek, AZ
01.2015 - 01.2016
- Assisted approximately 100 customers each within 15 mins] with order problems and card questions
- Delivered high level of service and support to each customer, paving way for future business opportunities
- Assessed customer needs and upsold products and services to maximize sales
- Upheld privacy and security requirements established by Amazon regulatory agencies
- Answered 100+ inbound calls per day and directed to designated individuals or department
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Maintained revenue streams by exhausting every option before offering refunds
- Created and implemented process improvements to reduce workloads and bolster callback efficiency
- Escalated customer concerns, store issues and inventory requirements to supervisors.
Sales Associate
Maverick Marketing Services
Phoenix, AZ
02.2008 - 01.2010
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Helped average of 50 plus customers per day by responding to inquiries and locating products
- Processed orders through system and coordinated product deliveries
- Won store sales competition for weekly sales and quotas, resulting in higher pay and promotions
- Negotiated and closed deals with minimal oversight
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 80% or more
- Offered product and service consultations and employed upselling techniques
- Coached team members on security risks and loss prevention to aid in mitigating home based business profit
Education
Avalon School of Cosmetology
Mesa, AZHigh School Diploma -
Desert Hills High School
Gilbert, AZSkills
- Retail loss prevention
- B2B sales and customer service
- Inventory control procedures
- Time management ability
- Relationship selling
- Active listening
- Company brand promotions
- Reliable and punctual
- Cash handling accuracy
- Negotiations
- Dispute mediation
- Superb time management
- Merchandising knowledge
- Customer- and service-oriented
- Client account management
- Customer service
- Product Sales
- Sales development
- Social media marketing
- Upselling
- Google Docs
- Customer relationship management
- Computer skills
- Hospitality
- Marketing
- B2B sales
- Sales management
- Inside sales
- Business development
- Restaurant experience
- Account management
- Presentation skills
- Recruiting
- Project management
- Negotiation
- Bartending
- Conflict management
- Cash handling
- Mentoring
- Retail sales
- Merchandising
- Cash register
- HVAC
- Communication skills
- Relationship management
- Events management
- Sales
- Serving
- Food handling
- Organizational skills
- Catering
- Management
- Quality control
- Time management
Certification
- Driver's License
- Food Handler Certification
- ServSafe
Timeline
Assitant Manager
Native Grill and Wings
04.2024 - Current
Bartender
Schnepf Farms
09.2023 - 12.2023
Customer Service Representative
DoorDash
07.2023 - Current
Bartender
OVG Hospitality at Gran Via Winstar Casino
03.2023 - 03.2023
Bartender
Rawhide
06.2022 - Current
Sales Representative
MyHome Services
04.2019 - 06.2019
Event Staff
Event Team Inc
01.2018 - 02.2019
Sales Manager
Nu Home
03.2016 - 01.2018
Representative
Amazon
01.2015 - 01.2016
Sales Associate
Maverick Marketing Services
02.2008 - 01.2010
Avalon School of Cosmetology
High School Diploma -
Desert Hills High School