Shanelle Pou
Montgomery,AL
Summary
Adept at de-escalation and conflict resolution, my tenure at the Alabama Department of Corrections honed my stress tolerance and mental health awareness. Skilled in search and seizure procedures, I excel in maintaining safety and promoting rehabilitation. My customer service experience at CVS Caremark further showcases my adaptability and critical thinking, ensuring high satisfaction levels.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Correctional Officer
Alabama Department Of Corrections
Montgomery, AL
06.2023 - 01.2025
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted fire, safety and sanitation inspections.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
Safety Watch Monitor
Wexford Health
Clayton , AL
11.2022 - 03.2023
- Conduct one-on-one, direct observation of patients at risk of self-injury or suicide.
- Under the supervision and guidance of a licensed behavioral health professional, conduct observational rounds on suicide watch and/or in select behavioral health settings.
- Reliably document and communicate observations of patients on suicide watch and/or housed in behavioral health units.
- Perform crisis intervention and de-escalation as indicated.
- Monitor patients and promote prosocial behavior.
- Participation in unit treatment team planning.
- Documentation of critical incidents and treatment progress in patient's medical record at the discretion of supervisor.
- Participation in unit morning report and regular unit staff meetings.
- May facilitate community meetings.
- Follows standard precautions using personal protective equipment as required.
- Other duties as assigned by management.
Customer Service Representative
CVS Caremark
Remote, AL
01.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Park Crossing
8000 Park Crossing05-2016
Associate of Science - Human Development
Amridge University
1200 Taylor RdSkills
- Visitation oversight
- Perimeter control
- Search and seizure procedures
- Conflict resolution skills
- Stress tolerance
- Mental health awareness
- First aid and CPR certified
- Call center operations
- Adaptive team player
- Critical thinking
Certification
- APOSTC Certification 09/14/2023
References
References available upon request.
Timeline
Correctional Officer
Alabama Department Of Corrections
06.2023 - 01.2025
Safety Watch Monitor
Wexford Health
11.2022 - 03.2023
Customer Service Representative
CVS Caremark
01.2022 - 09.2022
High School Diploma -
Park Crossing
Associate of Science - Human Development
Amridge University
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