Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shanelle Reid

Shanelle Reid

Mackinac Island,MI

Summary

Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.

Overview

11
11
years of professional experience

Work History

Spa Attendant

Woodstock Inn and Resort
Woodstock, VT
12.2025 - Current
  • Maintained cleanliness and organization of spa facilities to enhance guest experience.
  • Assisted guests in navigating spa services and amenities, ensuring comfort and satisfaction.
  • Monitored inventory levels of spa products, restocking items as necessary to support operations.

Front Desk Agent

Chippewa Hotel
Mackinac Island, Michigan
05.2025 - 10.2025
  • Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
  • Handled guest check-ins and check-outs efficiently, maintaining accurate records.
  • Managed phone inquiries, providing information on services and local attractions.

Server

Goldeneye Resort
St. Mary, Jamaica
08.2020 - 03.2023
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Managed table assignments efficiently to optimize service flow during peak hours.
  • Trained new servers on menu items, service protocols, and POS system usage.

Crew Member

Dairy Queen
Kill Devil Hills, North Carolina
04.2024 - 10.2024
  • Prepared and served food items according to Dairy Queen's standards.
  • Operated cash register and handled customer transactions efficiently.
  • Maintained cleanliness of workstations and dining areas during shifts.

Server

Couples Sans Souci
St Ann, Jamaica
02.2015 - 09.2017
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in inventory management by tracking supplies and placing orders as needed.
  • Resolved guest complaints promptly, enhancing overall dining experience and loyalty.

Education

undefined

Spalding High
Spalding, Clarendon
06.2014

Skills

Customer service

Point-of-sale operation

Food preparation

Order accuracy

Time management

Attention to detail

Strong work ethic

Timeline

Spa Attendant

Woodstock Inn and Resort
12.2025 - Current

Front Desk Agent

Chippewa Hotel
05.2025 - 10.2025

Crew Member

Dairy Queen
04.2024 - 10.2024

Server

Goldeneye Resort
08.2020 - 03.2023

Server

Couples Sans Souci
02.2015 - 09.2017

undefined

Spalding High