Shanelle Rose
Mortgage Industry
Detroit,MI
Summary
Experienced professional in loan closing and funding with a strong background in regulatory compliance and fraud detection. Demonstrated ability to resolve issues promptly while ensuring customer satisfaction. Skilled in remote collaboration and problem-solving, utilizing technical expertise to improve operational efficiency. Dedicated to providing exceptional service and upholding high standards.
Overview
13
13
years of professional experience
Work History
Customer Resolution Specialist
Step Up for Students
06.2023 - 10.2025
- Review high-volume applications, determine eligibility, and ensure compliance.
- Investigate suspended applications and resolve discrepancies remotely.
- Initiate customer contact to clarify information and expedite resolution.
- Detect and report fraud; contribute to process improvement projects.
Funder/Closer
Quontic Bank
06.2021 - 07.2022
- Reviewed loan packages for compliance and investor eligibility.
- Verified taxes, insurance, appraisals, credit, and title accuracy.
- Resolved discrepancies to ensure timely funding and customer satisfaction.
Funder/Closer
Orion Lending
10.2020 - 05.2021
- Conducted detailed file reviews and verified underwriting conditions.
- Coordinated with stakeholders to resolve compliance and closing issues.
Senior Funder/Doc Drawer
Carrington Mortgage
Jacksonville
09.2019 - 10.2020
- Reviewed loan documents for stacking order and compliance.
- Prepared and corrected legal documents; issued wires for funding.
Mortgage Loan Officer / Bond Processor
TIAA, FSB
Jacksonville
08.2017 - 04.2019
- Obtained underwriter loan decisions and approvals; verified appraisal, credit, and title.
- Processed Habitat for Humanity loans; maintained risk-based decision standards.
Mortgage Retail CRA Bond Closer III
TIAA, FSB
Jacksonville
06.2012 - 07.2017
- Ensured all closing, underwriting, and processing conditions were satisfied.
- Delivered closing packages on time; approved HUD-1/Closing Disclosure per TRID.
Education
GED -
Pershing High School
Detroit06-1988
Skills
- Remote Collaboration
- Loan Closing & Funding
- File/Document Review
- Stacking Order
- Regulatory Compliance
- TRID
- HUD-1
- Closing Disclosure
- Eligibility Review
- Risk Assessment
- Fraud Detection
- Time Management
- Self-Motivation
- 75 WPM Typing
- Customer Communication
- Stakeholder Communication
- Problem-Solving
- Technical Skills
- Encompass
- E-Housing
- IDS/Doc Delivery
- Outlook
- Excel
- Zoom
- Teams
- Customer Service
- Reports
Remote Work And Professional Skills
- Remote Collaboration: Zoom, Teams, Email
- Loan Closing & Funding | File/Document Review | Stacking Order
- Regulatory Compliance: TRID, HUD-1, Closing Disclosure
- Eligibility Review & Risk Assessment | Fraud Detection
- Time Management & Self-Motivation | 75 WPM Typing
- Customer & Stakeholder Communication | Problem-Solving
- Technical: Encompass, E-Housing, IDS/Doc Delivery, Outlook & Excel
Timeline
Customer Resolution Specialist
Step Up for Students
06.2023 - 10.2025
Funder/Closer
Quontic Bank
06.2021 - 07.2022
Funder/Closer
Orion Lending
10.2020 - 05.2021
Senior Funder/Doc Drawer
Carrington Mortgage
09.2019 - 10.2020
Mortgage Loan Officer / Bond Processor
TIAA, FSB
08.2017 - 04.2019
Mortgage Retail CRA Bond Closer III
TIAA, FSB
06.2012 - 07.2017
GED -
Pershing High School