Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shanelle Staggers

Lewis Center,OH

Summary

Dynamic and seasoned accounting professional with over two decades of comprehensive experience in financial management, retail operations, and customer service within the federal sector. Proven track record of delivering exceptional results through strategic planning, meticulous attention to detail, and a steadfast commitment to excellence. Skilled in overseeing complex accounting functions, driving process improvements, and ensuring regulatory compliance. Adept at leveraging advanced software tools and analytical techniques to optimize operations and maximize efficiency. Recognized for exceptional leadership, integrity, and dedication to delivering high-quality service.

Overview

28
28
years of professional experience

Work History

Supervisor Customer Service

United States Postal Service
Columbus, OH
01.2020 - Current
  • Spearheaded the oversight of 26 retail units, ensuring meticulous adherence to national policies and operational standards.
  • Conducted comprehensive training sessions to elevate employee proficiency in lobby services and revenue maximization.
  • Implemented agile contingency plans to manage increased lobby traffic, resulting in heightened customer satisfaction and operational efficiency.
  • Provided astute technical guidance and oversight, ensuring stringent compliance with customer service benchmarks.
  • Fostered seamless cross-departmental communication, facilitating swift conflict resolution and operational alignment.
  • Leveraged advanced software tools including RSS, MPOS, C360, and Microsoft Office Suite to drive data-driven decision-making.
  • Recognized for exceptional performance with the prestigious Excellence in Government Service Award and Star Award.

Distribution Sales and Service Associate

United States Postal Service
Columbus, OH
07.1999 - 01.2020
  • Directed the meticulous management of primary and secondary mail distribution across multiple zip codes, supervising a dedicated team of 13 employees.
  • Orchestrated the development and implementation of weekly schedules in meticulous adherence to contractual agreements, ensuring optimal resource utilization.
  • Provided expert technical guidance and training, fostering a culture of operational excellence and performance optimization.
  • Collaborated closely with supervisory peers to streamline processes and maintain peak service levels, consistently exceeding performance targets.
  • Demonstrated unwavering commitment to safety protocols and adherence to established procedures, ensuring a secure and compliant operational environment.

Billing Retrieval Clerk

Shonac Corporation
Columbus, OH
12.1996 - 07.1999
  • Spearheaded the comprehensive compilation and preparation of over 200 invoices for prominent shoe retailers, meticulously ensuring accuracy and timeliness.
  • Vigilantly monitored transactions and reconciled discrepancies with meticulous attention to detail, safeguarding financial integrity.
    Issued monthly statements and meticulously maintained up-to-date customer records, contributing to streamlined financial operations.
  • Collaborated with cross-functional teams to enhance billing processes and improve overall efficiency, resulting in a 15% reduction in invoice processing time.

Education

Associate's degree - Accounting

University of Phoenix
Phoenix, Arizona

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Priority management
  • Financial Analysis
  • Accounting Principle
  • Budgeting and Forecasting
  • Data Analysis
  • Regulatory Compliance
  • Risk Management
  • Communication Skills
  • Problem-Solving
  • Attention to Detail
  • Staff Development
  • Coaching and Mentoring
  • Operations Management
  • Proficient in ERP systems, RSS, MPOS, C360, and Microsoft Office Suite

Accomplishments

    Excellence in Government Service Award
  • Recognized for exceptional dedication and performance in government service, demonstrating outstanding leadership, integrity, and commitment to excellence.
    • Star Award
  • Awarded for consistently delivering superior results and contributing significantly to the organization's success through innovative problem-solving and strategic planning.
    • Caregiver of the Year Award (Ohio Department of Aging)
  • Honored by the Ohio Department of Aging for providing exemplary caregiving services, showcasing compassion, patience, and unwavering support to those in need.
    • LSS Yellow Belt Certified
  • Achieved Lean Six Sigma Yellow Belt certification, demonstrating proficiency in process improvement techniques and commitment to enhancing operational efficiency.

Timeline

Supervisor Customer Service

United States Postal Service
01.2020 - Current

Distribution Sales and Service Associate

United States Postal Service
07.1999 - 01.2020

Billing Retrieval Clerk

Shonac Corporation
12.1996 - 07.1999

Associate's degree - Accounting

University of Phoenix

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Shanelle Staggers