Shanelle Waller
Pottstown,PA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Resourceful individual skillful in learning customer needs, directing to desirable merchandise, and upselling to meet sales quotas. Committed to strengthening customer experiences with courteousness and professionalism when answering requests and processing sales transactions. Proficient in the use of POS software and other equipment handling. Maintains a clean organized sales floor.
Overview
2
2
years of professional experience
Work History
Banquet Server
Party Host Helpers
Pottstown, PA
10.2022 - Current
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for over 115 guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Pick up shifts to assist Event Hosts and team members with serving, and provide excellent customer service to guests.
- Work efficiently and accurately under pressure in fast-paced work environment.
Retail Sales Associate
Giant Food Stores
Philadelphia, PA
01.2022 - 04.2022
- Performed end-of-shift cash-out operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Maintained clean and organized workstations.
- Bagged groceries and help other team members bag groceries.
- Helped train 4 new team members and provided assistance to customers
Customer Service Cashier
Fresh Grocer
Philadelphia, PA
05.2021 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean and organized sales floor.
- Stocked merchandise back where it belonged and organized merchandise that was out of place.
- ID up to 50 customers per day and sold alcoholic beverages in Beer Garden area.
Customer Service Cashier
McDonald's Restaurant
Pottstown, PA
03.2020 - 10.2020
- Operated cash register for cash, checks, and credit card transactions efficiently and accurately.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, solve problems, and locate items.
- Restocked and organized merchandise in front lanes.
- Resolved 2-3 customer complaints per day and maintained clean and tidy checkout area.
- Maintained clean and organized work environment throughout entire workplace following store policy work duties.
Food Server
Shannondell
Audubon , PA
12.2019 - 03.2020
- Provided residents with courteous customer service.
- Worked as dishwasher properly cleaning, sanitizing, and stocking dishes.
- Verbally explained menu items and suggested appropriate options for food allergy concerns in polite, understanding manner.
- Bussed and reset tables to keep dining room and work areas clean.
- Helped team members bus tables and clean their area once finished task.
- Served 20-35 assigned special meals based on dietary restrictions in organized timely manner under pressure.
Education
High School Diploma -
Pottstown Senior High School
Pottstown, PA06.2022
Skills
- Critical Thinking
- Customer Transactions
- Collaboration
- Courteous Customer Service
- Clear Verbal/Written Communication
- Equipment Handling
- Attention to detail
- Store Policies and Procedures
- Ability to Lift 40 Pounds
- Building Customer Relationships and Loyalty
Timeline
Banquet Server
Party Host Helpers
10.2022 - Current
Retail Sales Associate
Giant Food Stores
01.2022 - 04.2022
Customer Service Cashier
Fresh Grocer
05.2021 - 11.2021
Customer Service Cashier
McDonald's Restaurant
03.2020 - 10.2020
Food Server
Shannondell
12.2019 - 03.2020
High School Diploma -
Pottstown Senior High School
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