Shanelle A Moreno
Summary
Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels. Demonstrated ability to build trusting relationships. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service.
Overview
6
6
years of professional experience
Work History
Program Director
Gracie Barra Aventura
08.2022 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Collaborated with colleagues to share ideas and resources to enhance student experience and success.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase membership sales volume.
- P
Key Holder
James Perse
12.2021 - 07.2022
- Helped customers locate products and checked store system for merchandise at other sites to order and ship it to the client.
- Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled day-to-day shipping and receiving packages with replenishment and/or new product for the store.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Set up displays of merchandise to market new products to customers.
Shift Manager/Key Holder
Curative
12.2020 - 10.2021
- Trained team members in successful strategies to exceed company’s targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Supervised work of contracted employees to keep on task for timely completion.
- Oversaw daily operations to ensure high levels of productivity.
Sales Associate
TechStyle Fashion Group
09.2019 - 12.2020
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Engaged with customers to effectively build rapport and lasting relationships
- Provided primary customer support to internal and external customers in fast-paced environment
- Offered advice and assistance to customers, paying attention to special needs or wants
- Utilized exceptional communication to connect with customers, assess needs and present solutions
Shift Leader
Raw Juce
04.2019 - 08.2020
- Assigned daily employee tasks and monitored activity and completion
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative guest experience culture
- Coached team members in techniques necessary to complete job tasks
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Assistant Manager
THE ORIGINAL PENGUIN
02.2018 - 09.2019
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership
- Educated clients about product and service offerings, special deals and newly released offerings to help each person make informed choices
- Increased sales by offering advice on purchases and promoting additional products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Education
Alonzo & Tracy Morning Senior High School, FL - undefined
2017
Skills
- Motivated team player
- Strong interpersonal skills
- Goal-oriented
- Cash handling and management
- Quick learner
- Complaint resolution
- Teamwork and Collaboration
- Exceptional customer service
- Multi-tasking strength
- Marketing & Photography
Timeline
Program Director
Gracie Barra Aventura
08.2022 - Current
Key Holder
James Perse
12.2021 - 07.2022
Shift Manager/Key Holder
Curative
12.2020 - 10.2021
Sales Associate
TechStyle Fashion Group
09.2019 - 12.2020
Shift Leader
Raw Juce
04.2019 - 08.2020
Assistant Manager
THE ORIGINAL PENGUIN
02.2018 - 09.2019
Alonzo & Tracy Morning Senior High School, FL - undefined
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