Shanelle L. O'Rourke-Brown
Edgewater
Summary
I have been working as a health care professional for over 10 years. I've led and operated learning and performance systems for large clinical departments and hospital-wide. I've provided technical expertise and system education to staff at all levels, including clinical, non-clinical, management, and senior leaders. Supported different departments in ensuring compliance, meeting and maintaining magnet designation, and ensuring accuracy of end user data. I'm detail-oriented, operate well under pressure, problem solve independently and adapt to adversity.
Overview
10
10
years of professional experience
Work History
HR/ Performance Management Specialist
Hospital for Special Surgery
07.2022 - Current
- Leads administration, organization, and coordination of performance management process and serves as primary point-of-contact for organization’s performance management system of over 5000 staff members
- Provides support for all activities related to performance management cycle, including, but not limited to: monitors process to ensure its effectiveness
- Communicates, trains, and provides guidance and tools to leaders
- Works with projects teams, tracks project progress, and proactively identifies and escalates potential areas of risk
- Collaborates with cross-functional teams across the organization to onboard integrated technology such as Epic, IAM, and currently Workday
- Provides reports to department heads detailing status of performance evaluations
- Reviews, monitors, and analyzes performance results
- Works with leaders to create and edit job description templates to ensure alignment with job roles and requirements
- Oversees life cycle of appraisal process including process creation, launch, maintenance and archival in performance management system
- Partners with HRIS team to ensure data integrity in system and in accordance with HR standards and requirements
- Audits HRIS (Lawson) uploads to identify duplications and inconsistencies, updating and resolving user profile discrepancies, running audit reports, etc.
- Maintains understanding of (Saba) Performance Management Systems technology features and capabilities to liaise between multiple stakeholders (IT, HR, System Administrators, etc.) for implementing changes and enhancements, spearheads and performs user acceptance testing (UAT), and provides sign-off after validation
- Leads creation of training materials and communications for annual System upgrades
- Oversees and troubleshoots technical issues within platform and serves as member of HSS Saba support team
- Cross-trains and mentors new system users
- Acts as resource to system administrators
- Provides system training to end users at all levels across organization
- Identifies and communicates opportunities for process and quality improvements
- Provides support and coordination on various projects and activities related to performance management function, including but not limited to, ensuring jobs in organization have job descriptions, converting eligible employees to Saba performance management system
- Enters employees into appropriate processes, assigns forms, roles and ensures correct manager assignment in performance management system
- Responds to management and employee questions and resolves issues in professional and timely manner
- Acts as internal consultant
- Partners with Saba Consultant/vendor and system administrators throughout process
- Performs related duties as assigned, usually within performance management function
Compliance-HR/ Database Administrator
Hospital for Special Surgery
03.2018 - 07.2022
- Provided platform training to users at all levels within organization, in-office or departmental, as needed
- Acted as resource and mentor to new users and PMS/ LMS administrators
- Spearheaded ongoing testing for system upgrades
- Works with Human Resource Information System (HRIS) team and department managers to update hierarchies and resolve user profile discrepancies (i.e., code, title, and reporting corrections)
- Worked closes with IT to resolve platform issues, test third party software, and integration of new software’s
- Served as member of PMS/LMS Support Team and provides guidance and information to users within organization
- Worked with department leadership across organization to create and edit job descriptions to ensue alignment with job roles and requirements
- Audited nightly Lawson uploads to identify duplication and inconsistencies, ensuring integrity of data
- Oversaw life cycle of appraisal process including process creation, launch, maintenance, and archival
- Entered participants into processes, assigns forms, roles, and ensures correct manager assignment
- Monitored and ensures accuracy of process flow and runs reports as requested
- Effectively communicated with various departments and outside parties to disseminate and receive information as requested.
Professional Development/ Nursing Education & Research Coordinator
Hospital for Special Surgery
11.2014 - 03.2018
- Provided Performance and Learning Management System administration for nursing department, including appraisals, E-Learning, troubleshooting platform issues, and occasional trainings
- Established, tracked, and reported on competencies for all nursing staff including nursing students
- Oversaw monthly orientation; schedule creation, presenter confirmations, secured epic trainings, managed day to day programs
- Created and managed department annual operation budget
- Supported Professional Development and nursing staff and secured supplies through GHX, updated intranet, and policy manager with department information as well as policies and procedures
- Ensured interdepartmental communication, and ensured all nursing staff stayed in compliance regarding e-learning education modules.
Nursing Education & Research Coordinator
08.2014 - 11.2014
- Uploaded Power Point presentations with coursework, and assessments into Halogen (learning management system) for new and existing nursing staff
- Added and removed employees to existing courses in Halogen
- Supported Professional Development staff and sent meeting requests, emails to retrieve deliverables, compiled material for meetings, and built and edited Excel spreadsheets
- Maintained current knowledge of following processes in Halogen (learning management system): entering new employees, importing attendance badge scans, running reports, creating groups, adding classes, creating sessions (schedules) and updating leaner status.
Learning and Development, Analyst Assistant
Organizational
07.2014 - 09.2014
- Coordinated data collection for multiple initiatives from multiple departments to verify accuracy of information, conducted data entry, edited content and published information using MS Word templates and OpenText into The Many Faces of Engagement
- Assisted in creation of flyers and other collateral for The Many Faces of Engagement initiative
- Supported final phases and collection of Gallup survey across multiple departments within Hospital for Special Surgery
- Entered monthly Gems certificates into database.
Human Resources, File clerk
Prime Staffing / Hospital, Surgery
07.2014 - 07.2014
- Maintained and processed employee records for multiple departments
- Organized files; updated existing records with outstanding documents, and created new employee folders as needed
- Supported members of department with filing projects, categorizing sensitive employee records in timely manner.
Education
Master - Public Administration
Long Island University
Brooklyn, NY2014
B.S - Communications
St. Johns University
Queens, New York2005
Skills
- Organizational Systems
- Microsoft Excel
- Professional Development
- Operational Planning
- Standard Operating Procedures Understanding
- Customer Needs Assessments
- Office Organization
- Microsoft PowerPoint
- Human Resources Department Processes
- Project Management
- Customer Support
- New Hire Orientation
- Administrative Support
- Improvement Plans
- HRIS database management
- Human Resources Management (HRM)
- Performance Management
- HR management
- Records management specialist
Additional Information
- AWARDS , Long Island University, Brooklyn, New York, Certificate of Achievement for Excellence; 2014
Timeline
HR/ Performance Management Specialist
Hospital for Special Surgery
07.2022 - Current
Compliance-HR/ Database Administrator
Hospital for Special Surgery
03.2018 - 07.2022
Professional Development/ Nursing Education & Research Coordinator
Hospital for Special Surgery
11.2014 - 03.2018
Nursing Education & Research Coordinator
08.2014 - 11.2014
Learning and Development, Analyst Assistant
Organizational
07.2014 - 09.2014
Human Resources, File clerk
Prime Staffing / Hospital, Surgery
07.2014 - 07.2014
Master - Public Administration
Long Island University
B.S - Communications
St. Johns University