Shanene Moreno
Las Vegas
Summary
Dynamic Food and Beverage FOH professional and Event Coordinator with a proven track record at The Grand Lux Cafe, enhancing guest experiences through effective training and inventory management. Recognized for strong communication and problem-solving skills, I consistently foster team collaboration and drive operational excellence, resulting in increased customer satisfaction and repeat business.
Overview
2027
2027
years of professional experience
Work History
Banquet Captain
The Grand Lux Cafe
- Supervised banquet setup and breakdown to ensure timely execution of events
- Coordinated with kitchen staff to maintain high-quality food presentation and service
- Led pre-event meetings to align team roles and responsibilities for successful event execution
- Engaged with vendors to strengthen partnerships aimed at enhancing overall supply chain performance.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Streamlined setup processes to optimize room turnover times between events, enhancing guest satisfaction
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Cultivated culture of excellence among staff, leading by example and providing constructive feedback.
- Led team meetings to discuss upcoming events, assign roles, and set expectations.
- Elevated dining experiences by collaborating with chefs on menu planning and presentation.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Improved team efficiency with comprehensive pre-event briefings and debriefings.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Food Service Handler
The Grand Lux Cafe
12.1999 - Current
- Facilitated outstanding customer experiences in a fast-paced restaurant setting.
- Assisted in training new front of house staff to meet Grand Lux Cafe commitment to service expectations.
- Organized and cleaned work areas to promote guest satisfaction and safety compliance.
Food and Beverage Manager
The Stratosphere
01.1996 - 12.1999
- Managed daily operations of food and beverage services, ensuring high-quality guest experiences.
- Developed and implemented training programs for staff to enhance service standards.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Coordinated with culinary team to create seasonal menu offerings aligned with customer preferences.
- Resolved customer complaints involving food or beverage quality and service.
Education
Hotel And Restaurant Administration
University of Nevada, Las Vegas
Las Vegas, NVCommunity College of Southern Nevada
Las Vegas, NVSkills
- Multitasking
- Customer service
- Strong work ethic
- Strong communication skills
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Flexible schedule
- Complex Problem-solving
- Heavy lifting capacity
Accomplishments
Employee of the Month
Commitment to Excellence Award
Timeline
Food Service Handler
The Grand Lux Cafe
12.1999 - Current
Food and Beverage Manager
The Stratosphere
01.1996 - 12.1999
Banquet Captain
The Grand Lux Cafe
Hotel And Restaurant Administration
University of Nevada, Las Vegas
Community College of Southern Nevada