Shanequa Beamon
Kissimmee,FL
Summary
Results-driven Inbound Sales Representative and Customer Service Professional with experience managing high-volume customer interactions, converting inquiries into sales, and processing payments while consistently maintaining 98–100% quality, compliance, and performance metrics in fully remote environments. Skilled in consultative selling, customer needs assessment, objection handling, payment processing, CRM documentation, and problem resolution. Demonstrated ability to build rapport, deliver exceptional customer experiences, and navigate multiple systems simultaneously while maintaining accuracy and attention to detail. Recognized for strong communication skills, professionalism, adaptability, and a proven track record of meeting and exceeding performance expectations in fast-paced remote settings.
Overview
7
7
years of professional experience
Work History
Health Survey Interviewer /Inbound Call Center Representative
Global Data Collection Company
Remote
06.2024 - Current
- Conducted 300+ inbound and outbound calls daily for state health departments and CDC-supported public health initiatives.
- Followed approved survey scripts and protocols while maintaining confidentiality, professionalism, and compliance standards.
- Collected, verified, and accurately documented health-related information in multiple computer systems.
- Educated and communicated with diverse populations regarding health practices, public health topics, and survey participation.
- Navigated multiple systems simultaneously while maintaining detailed call records and documentation.
- Met productivity, quality, and performance standards in a remote call center environment.
- Demonstrated strong active listening, customer service, data entry, and problem-solving skills.
- Maintained exceptional accuracy and attention to detail while handling sensitive and confidential information.
Telephone Interviewer
Global Data Collection Company
Remote
06.2024 - Current
- Conducted 300+ daily client interviews, using active listening to build rapport and boost completion rates by 15%.
- Entered and validated data with 95%+ accuracy across multiple platforms.
- Created and tracked tickets, documenting outcomes and next steps for client reporting.
Inbound Sales Representative
NexRep
Remote
06.2025 - 01.2026
- Handled 100–140+ inbound customer calls per shift in a high-volume sales environment.
- Maintained 98%–100% adherence to performance metrics, including quality, compliance, and commit scheduling.
- Drove consistent sales conversions through consultative, needs-based selling and clear product education.
- Guided customers through the entire sales process, from inquiry to order placement and payment confirmation.
- Successfully overcame objections related to pricing, shipping, and service options while maintaining professionalism.
- Accurately documented all customer interactions in CRM systems, ensuring compliance and order accuracy.
Caregiver (Overnight Shift)
Home Instead Senior Care Home
Florida
02.2024 - 07.2025
- Provided compassionate overnight care for seniors, ensuring comfort, safety, and emotional well-being throughout 12-hour shifts.
- Assisted clients with activities of daily living (ADLs), including toileting, grooming, dressing, mobility support, and personal hygiene.
- Monitored clients throughout the night, responding promptly to needs, emergencies, and changes in condition.
- Maintained detailed care notes and communicated observations, concerns, and updates to family members and care coordinators.
- Assisted with medication reminders, meal preparation, hydration, and light housekeeping to support a safe living environment.
- Used active listening and companionship skills to reduce isolation and promote emotional wellness.
- Followed individualized care plans while maintaining client dignity, privacy, and independence.
- Performed safe transfers and mobility assistance while adhering to proper safety procedures and fall-prevention practices.
- Demonstrated exceptional reliability and punctuality while managing overnight responsibilities independently.
- Built trusting relationships with clients and families through professionalism, patience, and compassionate care.
Welcome Coordinator
Oak Street Health
Remote
07.2022 - 05.2024
- Answered 90+ daily inbound patient calls, assisting with appointment scheduling, coverage verification, and provider searches.
- Guided patients through health portals (logins, resets, access to records) to increase self-service success.
- Maintained HIPAA compliance while handling sensitive healthcare and insurance data.
- Improved patient retention by 20% by proactively resolving concerns and de-escalating issues.
- Coordinated with pharmacies and providers to resolve prescription issues and escalate urgent needs.
Team Leader
McDonald's Restaurant
Florida
10.2022 - 03.2023
- Led and motivated a team of 10–20 employees during high-volume shifts, maintaining customer service standards and operational efficiency.
- Assisted with training and onboarding 15+ new employees on company procedures, safety standards, and customer service expectations.
- Monitored employee performance and provided real-time coaching, helping maintain 95%+ service and quality standards.
- Resolved 20+ customer concerns weekly, ensuring positive customer experiences and satisfaction.
- Assisted with opening and closing procedures, including cash handling of $2,000–$5,000+ per shift, drawer reconciliation, and shift reporting.
- Delegated tasks and managed workflow during peak periods, supporting the completion of 100+ customer orders per shift.
- Maintained 100% compliance with food safety, sanitation, and health regulations.
- Supported inventory management, stock rotation, and supply replenishment for a restaurant serving hundreds of customers daily.
- Collaborated with management to achieve sales goals, labor targets, and operational objectives in a fast-paced environment.
- Recognized for leadership, dependability, teamwork, and the ability to perform effectively in a high-volume environment serving 500+ customers weekly.
Guide Agent
Assurance IQ
Remote
11.2019 - 05.2022
- Handled 90+ billing, insurance, and account inquiries daily, consistently exceeding resolution goals by 15%.
- Supported customers with plan changes, coverage explanations, and account updates.
- Researched and corrected discrepancies while protecting personal and financial data.
- Maintained 98%+ documentation accuracy across CRM systems for compliance and smooth handoffs.
- Escalated complex cases promptly to ensure timely customer resolution.
Education
High School Diploma or Equivalent -
Buena High School
Arizona05-2013
Skills
- Customer Service
- Inbound & Outbound Calls
- Consultative Selling
- Objection Resolution
- CRM Software
- Data Entry & Documentation
- Active Listening
- Problem-Solving
- Team Leadership
- Time Management
- Attention to Detail
- Reliability
Additional Information
- Florida resident with open availability (7 AM – 2 AM EST).
- Fully equipped home office: Windows PC, Ethernet internet, dual monitors, USB headset, webcam.
- Dedicated quiet workspace free of background noise.
- Flexible for evenings and weekends.
Languages
English
Full Professional
Timeline
Inbound Sales Representative
NexRep
06.2025 - 01.2026
Health Survey Interviewer /Inbound Call Center Representative
Global Data Collection Company
06.2024 - Current
Telephone Interviewer
Global Data Collection Company
06.2024 - Current
Caregiver (Overnight Shift)
Home Instead Senior Care Home
02.2024 - 07.2025
Team Leader
McDonald's Restaurant
10.2022 - 03.2023
Welcome Coordinator
Oak Street Health
07.2022 - 05.2024
Guide Agent
Assurance IQ
11.2019 - 05.2022
High School Diploma or Equivalent -
Buena High School