Tasha Thompson
Pearland,TX
Summary
Business professional with experience in customer escalation support, office administration, and financial coordination. Resolve complex inquiries, train staff, and support compliance and audit tasks. Manage multiple priorities with accuracy and confidentiality.
Overview
23
23
years of professional experience
Work History
RESEARCH SURVEY CALL CENTER REPRESENTATIVE
Luce Research
Remote
10.2024 - Current
- Enhanced customer experience by promptly resolving inquiries with focused attention.
- Increased task accuracy by efficiently locating relevant information across multiple systems.
- Supported demand coverage by placing and answering phone calls during peak hours.
- Boosted team performance by encouraging members to meet individual targets.
- Protected client trust through strict confidentiality practices with sensitive information.
- Strengthened job performance through participation in workshops and training sessions.
- Improved account accuracy by entering updated customer information after each interaction.
- Utilized Microsoft Teams for effective team collaboration and project updates.
- Utilized Vosco and PB1 systems for streamlined operational processes.
CEO
Prestige Finance Pro's
08.2013 - Current
- Assisted leadership and outside stakeholders by preparing financial statements.
- Providing financial projections by analyzing current tax liabilities and expected future earnings.
- Reviewed tax returns and checked compliance with federal and state rules.
- Balanced several projects while meeting tight deadlines.
- Supported audit schedule tracking and organized backup documentation for employer reviews.
Customer Escalation Specialist Tier II
Zenith Virtual Solutions
Sugar Land, Texas
02.2015 - 10.2020
- Investigated complex complaints using CRM case notes and account history.
- Coordinated with billing, service, and operations teams on unresolved issues.
- Communicated policy explanations and resolution options to dissatisfied customers.
- Documented escalation details, actions, and follow-up steps in case systems.
- Monitored incoming calls, emails, and chats to identify any potential escalations.
- Trained support staff on escalation handling and customer communication standards.
CERTIFIED PHLEBOTOMIST TECHNICIAN
Gulf Coast Regional Blood Center
Houston
07.2012 - 10.2014
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Confirmed patient identification before sample collection.
- Reviewed blood collection orders for accuracy and alerted nurses or physicians to discrepancies, ensuring proper specimen collection.
- Protected patients by following infection control, sharps disposal, and biohazard waste disposal procedures.
- Monitored patients for reactions and assessed sample quality to maintain testing integrity.
- Addressed patient questions and concerns to clarify the collection process and enhance patient experience.
SCHOOL NURSE
KIPP Academy
Houston
08.2011 - 06.2012
- Administered medications while maintaining accurate and secure medication logs to ensure student safety.
- Collaborated with families and school staff to develop and implement individualized care plans for students.
- Assessed students with health concerns or injuries and referred cases to appropriate healthcare providers.
- Completed health screenings and recorded student health assessments.
- Reviewed immunization compliance and updated student health files.
- Monitored and recorded immunization requirements for enrolled students to ensure compliance with health regulations.
SUPERVISOR/COORDINATOR
Houston ISD
Houston
07.2006 - 03.2008
- Supervised 3 employees, managed ID badge issuance, drafted correspondence, coordinated school appointments for badge photos, and communicated status updates to clients and service providers.
- Updated clients and service providers on work progress to ensure alignment and transparency.
- Conducted follow-up calls with customers to enhance satisfaction and expedite contract processing.
- Prepared protest filings to help lower commercial and residential property tax assessments.
- Researched appraisal district records and pulled supporting documents.
- Updated client contact records and used online resources for research.
ADMINISTRATION ASSISTANT
US Bankruptcy
Houston
04.2004 - 06.2006
- Coordinated calendars, meetings, and travel arrangements to optimize administrative office support.
- Prepared meeting materials, agendas, and notes to facilitate executive and departmental reviews.
- Streamlined office procedures, administrative workflows, and staff communications to enhance operational efficiency.
- Maintained confidential files, records, and employee information accurately.
- Prepared correspondence, reports, and documents with Microsoft Office applications.
Education
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Texas Southern University
Houston05-2019
Certified Medical Assistant - MEDICAL ASSISTANT: MEDICAL ASSISTING
Everest Institute
Houston12-2009
Some College (No Degree) - MENTAL HEALTH COUNSELING
Colorado Tech University
Colorado Springs10-2026
Skills
- Public relations and understanding
- Business development and alliances
- Business administration
- Operational oversight
- Account management
- Conflict resolution
- Market research
- Strategic direction
- Quality assurance
- Investment properties management
- Policy development and updates
- Relationship management
- Sales and marketing strategies
- Analytical thinking
- Customer Service
- Detail Orientation
COMMUNITY SERVICE & VOLUNTEER WORK
- Shape Center, Houston, TX
- Mentored Teens from ages of 13yrs - 18yrs
- Built trusting relationships with youth while maintaining appropriate professional boundaries.
- Encouraged positive behavior, accountability, and responsible choices.
- Assisted teens with problem solving and navigating personal or social challenges.
- Maintained confidentiality and documented mentoring activities and progress.
Timeline
RESEARCH SURVEY CALL CENTER REPRESENTATIVE
Luce Research
10.2024 - Current
Customer Escalation Specialist Tier II
Zenith Virtual Solutions
02.2015 - 10.2020
CEO
Prestige Finance Pro's
08.2013 - Current
CERTIFIED PHLEBOTOMIST TECHNICIAN
Gulf Coast Regional Blood Center
07.2012 - 10.2014
SCHOOL NURSE
KIPP Academy
08.2011 - 06.2012
SUPERVISOR/COORDINATOR
Houston ISD
07.2006 - 03.2008
ADMINISTRATION ASSISTANT
US Bankruptcy
04.2004 - 06.2006
BACHELOR OF SCIENCE - CRIMINAL JUSTICE
Texas Southern University
Certified Medical Assistant - MEDICAL ASSISTANT: MEDICAL ASSISTING
Everest Institute
Some College (No Degree) - MENTAL HEALTH COUNSELING
Colorado Tech University