Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanequa Benefield

Bossier City,LA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Top Gun Service
Shreveport, LA
02.2019 - 12.2023
  • Contacted customers about potential service upgrades, new services and account changes.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Collected deposits or payments and arranged for billing.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Substitute Teacher

Bossier Parish Schools
Bossier City, LA
09.2022 - 12.2022
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Met regularly with parents or guardians regarding student progress and concerns.
  • Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
  • Ensured that each student had access to appropriate materials and resources.
  • Provided notes and reports on school day activities to primary teacher.
  • Answered student questions about course concepts.

Education

Phlebotomy Technician - Phlebotomy

Southwest Medical Academy
Prescott AR 71857
06-2023

Esthetician - Esthetic

Pat Goins Benton Road Beauty School
Bossier City, LA
07-2021

Skills

  • Sales Closing
  • Technical Support
  • Call Control
  • Customer Relationship Management
  • Customer Service
  • Customer Support

Timeline

Substitute Teacher

Bossier Parish Schools
09.2022 - 12.2022

Call Center Representative

Top Gun Service
02.2019 - 12.2023

Phlebotomy Technician - Phlebotomy

Southwest Medical Academy

Esthetician - Esthetic

Pat Goins Benton Road Beauty School

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Shanequa Benefield