Shanequa Benefield
Bossier City,LA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Top Gun Service
Shreveport , LA
2019.02 - 2023.12
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Collected deposits or payments and arranged for billing.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Substitute Teacher
Bossier Parish Schools
Bossier City , LA
2022.09 - 2022.12
- Provided instruction and guidance to students in the absence of a regular teacher.
- Met regularly with parents or guardians regarding student progress and concerns.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Ensured that each student had access to appropriate materials and resources.
- Provided notes and reports on school day activities to primary teacher.
- Answered student questions about course concepts.
Education
Phlebotomy Technician - Phlebotomy
Southwest Medical Academy
Prescott AR 718572023-06
Esthetician - Esthetic
Pat Goins Benton Road Beauty School
Bossier City, LA2021-07
Skills
- Sales Closing
- Technical Support
- Call Control
- Customer Relationship Management
- Customer Service
- Customer Support
Timeline
Substitute Teacher
Bossier Parish Schools
2022.09 - 2022.12
Call Center Representative
Top Gun Service
2019.02 - 2023.12
Phlebotomy Technician - Phlebotomy
Southwest Medical Academy
Esthetician - Esthetic
Pat Goins Benton Road Beauty School
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