Shanequa Grayson
Newark
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Manager
Saint Joseph’s Medical Center
Staten Island, NY
06.2024 - Current
- Manage and supervise administrative and daily program operations for a 14 bed Community Residence, complying with OMH policies and regulations.
- Establishes a culture of continuous improvement within the residential program through regular evaluations, performance metrics tracking, and staff feedback sessions.
- Coordinate services and therapy for residents and manage attendance for scheduled appointments.
- Manage financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
- Facilitates smooth transitions for new residents moving into the program by coordinating orientation schedules, completing intake assessments, and addressing any immediate concerns or needs.
- Provide crisis management and intervention during emergency situations.
Program Director
The Jewish Board
New York
09.2022 - 04.2024
- Ensured overall clinical, operational and fiscal oversight of assigned programs.
- Reviewed and ensured the completion of documentation of client interactions, the development of service plans and goals, and any incidents occurring in the residence or which involve residents of the program.
- Provided leadership and vision to assist programs in achieving goals; continually improving performance and meeting challenges proactively and effectively.
- Took the lead in recruitment, hiring, discipline, and other personnel matters with program staff.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Supervised a program staff of 25, managing and evaluating performance.
- Provided ongoing direction and leadership for program operations in accordance with OMH policies and procedures.
- Reviewed, analyzed, and evaluated budgets.
Multi-site Program Manager
Heart Share St. Vincent’s
Brooklyn, NY
09.2018 - 09.2022
- Oversaw daily operations of two twelve bed group home programs, ensured programs aligned with ACS policies and procedures.
- Maintained program budget, balanced bi-weekly petty cash transactions.
- Implemented trauma informed model, used evidenced based practices and motivational interviewing.
- Supervised, trained, and developed a team of 10-20 staff per program who have program operation responsibilities.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints
Director of Operations
Tillary St. Women’s MICA Shelter
Brooklyn, NY
09.2015 - 09.2018
- Ensured the day to day functioning of a 200 bed MICA facility were up to DHS standards.
- Established and maintained work schedules in accordance with policy and assignments of staff.
- Participated in employment interviews that met federal, state, and agency regulatory guidelines.
- Ensured that staff attended required in-service training and scheduled employees to attend both in-service training and training provided by vendors; conducted training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site specific exposure control plan.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Client Care Manager
Tillary St Women’s MICA Shelter
Brooklyn, NY
03.2013 - 09.2015
- Supervised and delegated tasks for a team of 20 employees.
- Conducted intake interviews, orientation of clients to facility rules and regulations.
- Maintained log book documenting all activities in shelter on the assigned shift and noting any variance to normal day to day operation.
- Managed and oversaw all aspects of facility in the absence of Program Director and/ or Social Services Director.
- Ensured staff and clients were being compliant with DHS policies, procedures, and guidelines.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with clients.
Education
Masters of Business Administration -
University of Phoenix
Tempe, AZ09.2021
Bachelors of Arts-Psychology -
University of Phoenix
Tempe, AZ09.2017
Skills
- Policy Implementation
- Personnel Supervision
- Crisis Intervention
- Financial Management
- Project management
- Program Leadership
- Staff Development
- Training and mentoring
- Site Inspections
- Community engagement
Certification
- CPR/AED Certification
- QPR Suicide Prevention Gatekeeper Trainer
- Notary Public License - NJ Secretary of State or equivalent authority.
Timeline
Program Manager
Saint Joseph’s Medical Center
06.2024 - Current
Program Director
The Jewish Board
09.2022 - 04.2024
Multi-site Program Manager
Heart Share St. Vincent’s
09.2018 - 09.2022
Director of Operations
Tillary St. Women’s MICA Shelter
09.2015 - 09.2018
Client Care Manager
Tillary St Women’s MICA Shelter
03.2013 - 09.2015
Bachelors of Arts-Psychology -
University of Phoenix
Masters of Business Administration -
University of Phoenix