SHANEQUA GREGG
Phoenix,Arizona
Summary
Skilled server and office assistant with 11 years of experience in customer service, food handling, and administrative roles. Proficient in POS systems, customer service, and sales. Possesses a Food Handler Certification
Overview
15
15
years of professional experience
Work History
Server
Red Devil Italian Restaurant & Pizzeria
Phoenix, AZ
12.2013 - Current
- Promoted items on beverage lists and restaurant specials
- Delivered orders to tables within acceptable time frames and according to requested specifications
- Prepared for large parties and reservations, anticipating planning and staffing needs
- Engaged in friendly conversation with guests to build rapport and facilitate repeat business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Monitored guests for intoxication and immediately reported concerns to management
- Seated guests at tables courteously by seating ladies, providing menus and recording accurate drink orders
- Checked food trays against customer orders and added forgotten items, avoiding return trips to kitchen
- Set dining tables according to type of event and service standards
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Checked identification to enforce age requirement for alcoholic beverages
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Trained incoming staff regarding restaurant's practices, culture and procedures
Office Assistant
Cannon’s Upholstery
Phoenix, AZ
11.2022 - 08.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Conducted research and compiled data for reports and projects.
All Purpose Clerk
Safeway
Phoenix, AZ
07.2009 - 02.2014
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges
- Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions
- Adhered to state and federal laws by checking identification for proof-of-age and refusing alcohol sales to customers under the age of 21
- Promoted sales and customer satisfaction by maintaining organized and tidy checkout areas
- Assisted customers with obtaining discounts by checking coupon validity and applying credits to orders
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
Education
High school Diploma -
North High School
Phoenix, Arizona01.2011
Skills
- Dining area cleanliness
- Tableside service
- Guest seating arrangements
- Customer service
- Team standards
- Cash handling expert
- Order accuracy
- Food running
- Menu presentation
- Table setting
- Cash handling
- Communication skills
- Point of sale knowledge
- Food sales and promotion
- Scheduling
- Call handling
- Mail handling
- Filing and data archiving
- Quickbooks
- Resourceful
- Mail distribution
Timeline
Office Assistant
Cannon’s Upholstery
11.2022 - 08.2024
Server
Red Devil Italian Restaurant & Pizzeria
12.2013 - Current
All Purpose Clerk
Safeway
07.2009 - 02.2014
High school Diploma -
North High School