Shanequa Jackson
Brooklyn,NY
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within a team. Also, trained in customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
9
9
years of professional experience
Work History
Cashier
Duane Reade Pharmacy
Brooklyn, New York
08.2024 - 12.2024
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Discounted purchases by scanning and redeeming coupons.
- Performed other duties as assigned by management.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Warehouse Worker
Amazon
Queens, New York
08.2023 - 06.2024
- Investigated any reported problems regarding shipping errors or damages.
- Used pallet jacks to move items to and from warehouse locations.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Staged and sorted multiple types of products for loading.
- Received and tracked incoming inventory shipments.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Provided assistance in loading and unloading containers from ships and trains.
- Maintained stock levels in accordance with company policies.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Inspected incoming shipments for damage or discrepancies.
- Processed returns of defective merchandise as required.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Assembled orders according to customer requests.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
Housekeeper
Handy.com
Brooklyn, New York
08.2015 - 05.2023
- Disinfected telephones, light switches and other frequently touched objects.
- Used cleaning chemicals following proper guidelines.
- Observed proper use of chemicals when cleaning various surfaces.
- Sanitized all areas of the hotel lobby and public restrooms.
- Communicated with maintenance team on damages to repair.
- Organized closets with hangers for guests' clothing items.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Swept and damp-mopped private stairways and hallways.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Interacted pleasantly with clients and guests when performing daily duties.
- Emptied trash receptacles throughout the property.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Followed safety procedures when handling hazardous materials.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Assisted in laundry services including washing, drying, and folding linens.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Changed bed linens and towels, tidied up rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained and organized cleaning supplies stock.
- Inspected guest rooms after cleaning to ensure they were presentable.
Education
GED -
EOC of The Bronx
The Bronx, NY10-2005
Some College (No Degree) - Paralegal Studies
Plaza College
Queens, NYTimeline
Cashier
Duane Reade Pharmacy
08.2024 - 12.2024
Warehouse Worker
Amazon
08.2023 - 06.2024
Housekeeper
Handy.com
08.2015 - 05.2023
GED -
EOC of The Bronx
Some College (No Degree) - Paralegal Studies
Plaza College