Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanequia Curtis

Converse,TX

Summary

Dynamic customer service representative with experience at Maximus, excelling in relationship building and problem resolution. Proven ability to enhance patient care as a Patient Care Attendant, leveraging active listening and critical thinking skills to improve daily routines and ensure client satisfaction. Adept at data entry and maintaining accurate records.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus
02.2024 - Current

Customer service representative for the health human service commission

Patient Care Attendant

Bader House Assisted Living
Selma Tx
03.2020 - 03.2024

Long term patient care assist with medication daily hygiene assistance mealtimes routines

Patient Care Attendant

CAROL ANNE HOME
San Antonio, TX
04.2018 - 03.2024

Assist with daily routine check change hygiene shower

Certified Nurses Assistant

Parklane West
San Antonio, TX
03.2010 - 03.2012
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Documented patient information and care activities in electronic health record.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

CNA

Southeast Nursing and Rehab
03.2009 - 03.2011
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

Academics -

Wagner High School
San Antonio, TX
05.2007

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Call center experience

Certification

Certified nursing assistant 2009

Timeline

Customer Service Representative

Maximus
02.2024 - Current

Patient Care Attendant

Bader House Assisted Living
03.2020 - 03.2024

Patient Care Attendant

CAROL ANNE HOME
04.2018 - 03.2024

Certified Nurses Assistant

Parklane West
03.2010 - 03.2012

CNA

Southeast Nursing and Rehab
03.2009 - 03.2011

Academics -

Wagner High School
Shanequia Curtis