Shanequia Freeman
Statesville,North Carolina
Summary
Experienced non-medical Care Provider offering 10 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Qualified registered behavioral therapist with strong foundation in implementing behavior intervention plans and assisting clients in improving social and communication skills. Proven history of collaborating with multidisciplinary teams to develop individualized treatment strategies. Demonstrates effective use of applied behavior analysis techniques and compassionate client interaction.
Professional therapist skilled in behavior analysis and intervention techniques. Adept at fostering positive outcomes through individualized care plans and evidence-based practices. Known for strong teamwork, adaptability, and commitment to achieving therapeutic goals. Expertise includes functional behavior assessments, data-driven decision-making, and effective communication with clients and families.
Overview
13
13
years of professional experience
Work History
Caretaker
Amivie
1531 Cinema Dr D, Statesville, NC 28625
08.2013 - Current
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Ran errands for patients, did shopping, and picked up other necessities.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Generated professional networks by engaging in professional, industry and government organizations.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Provided emotional support and companionship to clients.
- Helped clients to maintain independence and quality of life.
- Encouraged clients to take part in activities tailored to individual needs.
- Preserved patient safety by following safety protocols.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
- Facilitated transportation to and from appointments.
Registered Behavioral Therapist
Pediatric Advanced Therapy
Mooresville, NC
11.2023 - 04.2026
- Implemented individualized treatment plans to enhance patient engagement and progress.
- Collaborated with multidisciplinary teams to optimize therapeutic strategies and interventions.
- Monitored client behaviors and responses, adjusting techniques to ensure effective therapy sessions.
- Trained support staff on behavioral techniques to foster a cohesive therapeutic environment.
- Documented client progress meticulously to inform ongoing treatment adjustments and team meetings.
- Developed educational materials for families to reinforce therapeutic goals at home.
- Utilized data-driven approaches to assess and improve treatment efficacy across diverse cases.
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Performed ongoing data collection and analysis to measure the effectiveness of implemented interventions, making necessary adjustments as needed.
- Contributed to a supportive team atmosphere by sharing knowledge, resources, and feedback with fellow therapists.
- Demonstrated professionalism through punctuality, effective time management skills, and reliable attendance at work-related events such as meetings or trainings.
- Supported clients in achieving personal goals, providing consistent encouragement and celebrating milestones.
- Increased client engagement during therapy sessions with creative activities tailored to their interests and abilities.
- Consistently met or exceeded productivity expectations while maintaining a high standard of care for all assigned clients.
- Assisted in training new Registered Behavioral Therapists on company policies, procedures, and therapeutic approaches.
- Facilitated group sessions for clients, promoting socialization and reinforcing positive behaviors among peers.
- Ensured safe therapeutic environments by adhering to strict safety protocols and responding appropriately to crisis situations.
- Handled sensitive information confidentially according to HIPAA guidelines while maintaining client files accurately update.
- Promoted client independence by gradually reducing support as skills were mastered, ultimately fostering self-sufficiency in daily activities.
- Reduced challenging behaviors by teaching clients adaptive skills and coping strategies through ABA methods.
- Improved client behavior by implementing personalized treatment plans and closely monitoring progress.
- Utilized visual aids and other tools to increase clients'' understanding of therapy objectives and reinforce positive behaviors.
- Maintained accurate records of clients'' progress, ensuring timely updates to their treatment plans and reporting to supervisory staff.
- Collected session data to aid in treatment planning and assessment.
- Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.
- Implemented behavioral intervention plans created by clinical supervisors.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Motivated clients to reach treatment goals and supported each through difficult situations and transitions.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
Call Center Agent
Concentrix
1507 7th St SE, Hickory, NC 28602
12.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Approved and terminated customer contracts upon request.
Education
Louisburg College
Louisburg, NC05-2013
Statesville High School
Statesville, NC06-2010
Skills
- Time Management
- Critical Thinking
- Verbal behavior
- Reinforcement systems
- Autism spectrum disorder
- Behavior reduction strategies
- Discrete trial teaching
- Natural environment training
- Data collection
- Behavioral assessment
- Group instruction
- Toilet training
- Teamwork and collaboration
- Interpersonal skills
Timeline
Registered Behavioral Therapist
Pediatric Advanced Therapy
11.2023 - 04.2026
Call Center Agent
Concentrix
12.2020 - 03.2022
Caretaker
Amivie
08.2013 - Current
Louisburg College
Statesville High School