Shanese Carter
Sumter,SC
Summary
Organized goal-orientated team player seeking a position in a established medical office supporting physicians, nurses, and other medical staff to facilitate patient care. Dedicated and motivated in providing patient care standards and customer service. Interfere daily with internal partners to a new business, operations, and consumer affairs division.
Overview
11
11
years of professional experience
Work History
Certified Medical Assistant
Hope Heath Pediatrics
10.2017 - Current
- Create a welcoming positive environment at the pediatric facility
- Perform clinical, technical, administrative clerical duties directed by the physician
- Obtain patient information and update health records
- Schedule follow up appointments, procedures, and tests
- Stocking and sterilizing examination rooms between patients
- Ability to multitask and follow directions given by the healthcare provider.
- Assisted in the development of telehealth protocols and procedures, contributing to the overall success of the program.
- Utilized evidence-based practices when delivering telehealth services, ensuring safe and effective care for all patients.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
Customer Services/Sales Representative
Spectrum Call Center
03.2016 - 07.2017
- Address of the consumers concern and ensure they are receiving the best services to fit their individual needs
- This also includes fixing any service issues and educating the consumer on based products to maximize features, benefits, and savings
- Assist over 30 callers per day with billing errors, order changes and product comparability
- Deescalate situations that may frustrate a customer on a daily basis
- Knowledgeable in systems KRONOS, AAD,KEY AND ICOMS
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Sykes Enterprises Call Center
10.2013 - 03.2016
- Perform over 100 outbound calls, providing product and service-related information to customers
- Update customer accounts, handle transaction status changes and resolve customer related issues
- Utilize various data entry programs to complete job tasks
- Excellent verbal, written, and communication skills
- Ability to troubleshoot common computer problems
- Ability to effectively listen and elicit information.
Personal Care Assistant/CNA
Branco Adult Daycare Center
01.2013 - 07.2013
- Assisting with the preparation, distribution and intake of daily nutrition and medication
- Aide in any hygiene procedures dealing with the patients at the facility
- Lead in group activities involving the patients.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Education
CPR Certification
Certified Nursing Assistant -
All Heart Training Center
07.2017
Certified Medical Assistant -
Meijas Medical Training Center
11.2013
Diploma -
Sumter High School
06.2012
Skills
- MS Office Suite (Word, Excel, Outlook, PowerPoint Access)
- EClinical Works (ECW Programming)
- On Job Training Coach
- Certified Medial Assistant Floater in various offices of Hope Health locations
- Medical Terminology
- HIPAA Compliance
- Inventory and supply management
- Vital Sign Monitoring
- Patient Scheduling
- Patient documentation
Timeline
Certified Medical Assistant
Hope Heath Pediatrics
10.2017 - Current
Customer Services/Sales Representative
Spectrum Call Center
03.2016 - 07.2017
Customer Service Representative
Sykes Enterprises Call Center
10.2013 - 03.2016
Personal Care Assistant/CNA
Branco Adult Daycare Center
01.2013 - 07.2013
CPR Certification
Certified Nursing Assistant -
All Heart Training Center
Certified Medical Assistant -
Meijas Medical Training Center
Diploma -
Sumter High School