Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
AdministrativeAssistant

Shanetha Thomas

Taylors,SC

Summary

Experienced debt resolution specialist with a strong background in managing and resolving a wide range of debt-related issues. Skilled in training and mentoring new team members on best practices in collections, negotiation techniques, and compliance standards, proven ability to analyze financial data to develop effective repayment strategies, and maintain clear, empathetic communication with clients. Adept at credit management processes, with a strong focus on strategic planning, professional conduct under pressure, and reducing overall company debt through targeted solutions and process improvements. Recognized for strong negotiation skills and a collaborative approach to achieving business goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Debt Specialist IV

TD Bank NA
Greenville, SC
07.2023 - Current
  • Employed persuasive communication skills to encourage prompt debt repayment.
  • Implemented collection strategies to maximize recovery rates.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Recorded information about status of collection efforts.
  • Conducted skip tracing activities when necessary to locate delinquent customers.
  • Collaborated with team members to meet or exceed collection goals.

Debt Specialist III

TD Bank NA
Greenville, SC
05.2022 - 06.2023
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated payment arrangements with delinquent customers to resolve overdue balances.
  • Contacted customers with delinquent accounts to solicit payment.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Educated debtors on the consequences of non-payment and potential resolutions.

Debt Specialist

TD Bank NA
Greenville, SC
08.2021 - 05.2022
  • Updated collection databases and systems with payment arrangements and notes.
  • Advised customers on additional resources available for managing their finances responsibly.
  • Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
  • Advised delinquent customers on strategies for debt repayment.
  • Educated debtors on the consequences of non-payment and potential resolutions.

Recovery Specialist

Global Lending Services LLC
Grenville, SC
07.2012 - 07.2018
  • Effectively negotiated with a customer-focused mindset to minimize pre and post term losses
  • Maximized recovery efforts through asset recovery
  • Skip traced and located delinquent customers for the purpose of collecting debt utilizing applicable software provided by the company
  • Participated in training sessions focused on improving customer service skills.
  • Provided support in the development of new policies related to debt management procedures.

Education

Human Resource Generalist - Human Resources Development

Greenville Technical College
Greenville, SC
12-2024

High School Diploma -

Greer Senior High School
Greer, SC
05-1996

Skills

  • Work Planning and Prioritization
  • Multitasking Abilities
  • Skip tracing
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Problem-solving aptitude
  • Software proficiency
  • Training and teaching
  • Performance management
  • Customer relationship management
  • Data entry
  • Analytical thinking

Affiliations

  • Enjoy reading personal development and business strategy books, exploring new cultures through travel, and expressing creativity through interior design projects.

Certification

Human Resource Generalist certification, December 2024

References

References available upon request.

Timeline

Debt Specialist IV

TD Bank NA
07.2023 - Current

Debt Specialist III

TD Bank NA
05.2022 - 06.2023

Debt Specialist

TD Bank NA
08.2021 - 05.2022

Recovery Specialist

Global Lending Services LLC
07.2012 - 07.2018

Human Resource Generalist - Human Resources Development

Greenville Technical College

High School Diploma -

Greer Senior High School

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