Shanetra Lott
Thomson,GA
Summary
Top-performing customer service representative with 5+ years of experience in monitoring incoming calls from customers and providing the required information. Known to resolve the problems of callers using tact and diplomacy. Ability to work in a team-oriented and fast-paced environment.
- Clerical Tasks: Typing, filing, organizing documents (both physical and digital), and maintaining records.
- Core Responsibilities:
Answering phones and taking messages.
Sorting and delivering mail.
Scheduling appointments.
Providing general information to staff, clients, or the public.
Typing documents and word processing.
Filing and organizing records.
Entering data into computers or using software applications.Preparing and processing bills and other office documents. - Organizational skills: Being able to prioritize tasks and manage time effectively.
- Communication skills: Being able to communicate effectively, both verbally and in writing.
- Computer skills: Being proficient in using computer software, such as Microsoft Office.
- Attention to detail: Being able to pay close attention to detail and ensure accuracy.
- Problem-solving skills: Being able to identify and solve problems independently.
- Adaptability and flexibility: Being able to adjust to changing circumstances and priorities.
- Multitasking abilities: Being able to handle multiple tasks simultaneously.
- Customer service skills: Being able to interact with clients and customers in a professional and courteous manner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nexxphase System
06.2020 - Current
- Receive inbound telephone calls, ensuring that the right opening lines are used
- Listen to customers’ requirements and provide them with the required information
- Take and record new caller information into the company system
- Provide customers with information regarding products and services
- Identify customers’ needs and offer the best solutions as per company policies
- Place outbound follow-up calls to confirm orders
- Assist customers with technical issues, by running them through procedures
- Create and maintain information logs of customer interaction
Receptionist
DFCS
03.2016 - 01.2021
- Customer Service/Communication (Provided clients with information regarding their case/record)
- Answered central telephone system and directed calls
- Appointment confirmations
- Data Entry
- client engagement and communication
- Record keeping
- Light house keeping
- upload online applications and in person
- review cases for case managers
- office management
- collect payments
- schedule follow up appointment and visitation with parents and children
Customer Service Representative/Assistant
Family Based Agency
05.2017 - 06.2020
- Inbound/Outbound calls
- Make/Confirm appointments
- Data entry
- Take Payments
- Record keeping
Education
TechBridge Technology Career Program - undefined
TechBridge
Atlanta, GA05.2022
High School Diploma -
Thomas A Edison Career And Technical Academy
Elizabeth, NJ06.2014
Skills
- Customer Service
- Management
- Front Desk
- Assistant
- Organization
- Time Management
- Inbound/Outbound Calls
- Data Entry
- Microsoft Office Excel, Access
- IT Concepts & Technology
- Infrastructure
- Applications & Software
- Software Development
- Database Fundamentals
- Security
- Azure
- Scrum
- Cloud Computing
- CompTIA IT Fundamentals
- Professional Scrum Master I
- Microsoft Certified: Azure Fundamentals
- case management
- office management
Certification
- First Aid and CPR February 2021
- CompTIA IT Fundamentals TechBridge, Atlanta, GA
- Professional Scrum Master I TechBridge, Atlanta, GA
- Microsoft Certified: Azure Fundamentals TechBridge, Atlanta, GA
Accomplishments
Efficient in data entry, accurate in record keeping , Effective Communication and data management, ability to manage a verity of administrative tasks all while maintaining a high level of productivity with confidence and integrity and attention to detail.
Maintaining organized filing systems, both physical and electronic, ensuring easy retrieval of documents and information.
Timeline
Customer Service Representative
Nexxphase System
06.2020 - Current
Customer Service Representative/Assistant
Family Based Agency
05.2017 - 06.2020
Receptionist
DFCS
03.2016 - 01.2021
TechBridge Technology Career Program - undefined
TechBridge
High School Diploma -
Thomas A Edison Career And Technical Academy