Shanetra Metoyer
Humble
Summary
Customer-focused professional with over 6 years of experience in customer service, cashiering, patient assistance, and retail operations. Demonstrated ability to resolve customer discrepancies with empathy and efficiency in both healthcare and retail environments. Skilled in managing transactions, handling billing issues, and ensuring satisfaction in fast-paced settings. Strong communicator and reliable team player committed to maintaining a positive customer experience.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Cashier
Texaco Inc
Humble
10.2025 - 02.2026
- Processed customer transactions accurately at point of sale.
- Maintained clean and organized checkout area for customer convenience.
- Assisted customers with product inquiries and recommendations.
- Handled cash, credit, and debit transactions securely and efficiently.
Member Service Agent
Southern Scripts LLC
Natchitoches
01.2023 - 09.2025
- Resolved customer service and billing complaints in a timely, empathetic manner.
- Maintained detailed records of all customer interactions and transactions.
- Followed up on unresolved issues to ensure customer satisfaction.
- Applied knowledge of principles and processes for providing personalized service.
Part Runner
ALSAY Incorporated
Houston
05.2022 - 12.2022
- Delivered auto parts promptly to repair and auto body shops.
- Assisted walk-in customers by retrieving parts from the warehouse.
- Helped maintain inventory accuracy and organized warehouse space.
- Operated company vehicle to ensure timely and safe deliveries.
Line Worker
Pilgrim's Pride
Natchitoches
10.2018 - 05.2022
- Cut, trimmed, and processed poultry products on a production line.
- Worked efficiently in cold and hot environments while handling sharp instruments.
- Maintained strict hygiene standards and followed safety guidelines.
- Contributed to a clean and organized production area.
- Adhered to animal welfare protocols and recognized safety risks.
Assistant Manager
Swoop #87
Natchitoches
06.2021 - 01.2022
- Supported store manager in daily business operations and customer service.
- Recruited, trained, and supervised employees, managed staff scheduling.
- Monitored inventory levels and coordinated merchandising.
- Handled customer complaints and ensured policy compliance.
- Maintained a clean, organized, and compliant store environment.
Cashier / Customer Service Associate
Walmart
Natchitoches
09.2017 - 10.2017
- Operated cash register and processed transactions efficiently.
- Restocked merchandise and maintained clean work areas.
- Greeted customers and assisted with inquiries and returns.
Cashier / Customer Service
Shop A Lott 21
Natchitoches
08.2016 - 05.2017
- Assisted with organizing daily operations and store planning.
- Ensured employee scheduling and objectives were met.
- Delivered friendly service to maintain customer satisfaction.
Teacher’s Aide
Kreative Kidz Childcare
Natchitoches
02.2014 - 07.2016
- Supported teachers with classroom supervision and structured activities.
- Helped with meal service, toileting, hygiene, and parent communication.
- Attended training and staff meetings outside regular hours.
- Participated in curriculum planning and child development activities.
Cashier
Freds
Natchitoches
03.2013 - 01.2014
- Handled customer transactions using cash registers.
- Issued receipts, refunds, and processed coupons and gift cards.
- Greeted customers and maintained a clean checkout area.
- Resolved customer issues with professionalism and care.
Education
Natchitoches Central High School
Natchitoches, LASkills
- Customer Service & Dispute Resolution
- Cashiering & POS Systems
- Inventory & Stock Management
- Patient & Member Assistance
- Conflict Resolution
- Staff Training & Scheduling
- Workplace Safety Compliance
- Strong Verbal and Written Communication
- Salesforce
- Workday
- Typing
- Microsoft Office
- Heavy Lifting & Assembly Line Work
Timeline
Cashier
Texaco Inc
10.2025 - 02.2026
Member Service Agent
Southern Scripts LLC
01.2023 - 09.2025
Part Runner
ALSAY Incorporated
05.2022 - 12.2022
Assistant Manager
Swoop #87
06.2021 - 01.2022
Line Worker
Pilgrim's Pride
10.2018 - 05.2022
Cashier / Customer Service Associate
Walmart
09.2017 - 10.2017
Cashier / Customer Service
Shop A Lott 21
08.2016 - 05.2017
Teacher’s Aide
Kreative Kidz Childcare
02.2014 - 07.2016
Cashier
Freds
03.2013 - 01.2014
Natchitoches Central High School